'- First interaction: I bought one wakeboard from buystores.eu in October 2018. It got delivered in 48hours.
- Second iteration: After this wakeboard broke in September 2019, I contacted buystores.eu customer service for warranty, and I very quickly obtained a discount code for a new board.
- Third interaction: I bought a new board right away on buystores.eu. It took a week to be delivered, with a lack of visibility regarding the delivery itself with your transporter, GLS. Little visibility on their website ("track & trace" information irrelevant), and very poor communication with them (since I had to contact them myself to organize the delivery).
Strengths
'- Good Customer Service: very easy communication, very reactive, very efficient. Top!
- A lot of choice across brands, and available much sooner than other websites
Improvements or suggestions
'- Change your transporter: GLS (at least in France) sucks. Poor visibility, very unclear communication.
- Propose deliveries to relay point (in France). I travel a lot, and am not able to attend a specific delivery address all the time, especially when the delivery day/time is so variable and poorly communicated.
- Put your prices down! You'll make a killing :-)
- Remove payment charges on common means of payment: very unpleasant to discover it at the end of an order in this day & age, especially since your competitors don't do it.
- Improve your product description by providing more than the official description coming from the brand: put your touch, clarify some points not clear in the description (flex, etc.)
- Propose incentives (discounts) to customers providing product reviews: not enough product reviews!