Overall very good
Strengths
Quick to reply and helpful information provided.
Improvements or suggestions
We had a bit of a dispute about the freight charge for a part which was broken. They accepted to send the replacement for free but wanted to charge the freight of it, which I argued. As I was persistent, it was resolved and they sent it for free too. According to EU laws the customer shouldn't bare any costs for a replacement part, freight included. I hope they can recover the costs from the brand Aqua Marina, as it shouldn't come out of their pocket since they did not produce the item in question. So overall, very well-served by Buywake and I'd buy from them again!