Da skoene ankom var skoene ikke i ny tilstand. Noget af skriften på skoene var hvisket ud og der var mørke streger på skoen så de var beskidte.
Styrker
De ankom.
Forbedring eller tip
Hold skoene i ny stand når man formoder man køber skoene som nye.
Svar 21RUN:
Dear Jonathan,
I saw that we sent you shoes with signs of use. That certainly should not have happened, for which we sincerely apologise. I suspect there was a mistake in the return department and these shoes got back into stock by mistake.
Our customer service has offered you an option to solve this problem. I can't see any next steps or an answer to our email with the proposal. If you still want to come back to this, you can reply to that email.
Kind regards,
Mirna, customer service 21RUN