Anmeldelser

21RUN
8.1 / 10
820 bedømmelser
Skriv en anmeldelse

86% af kunderne anbefaler denne virksomhed.

Kundeservice
7.8/10
Oplysninger på hjemmesiden
8.4/10
Leveringshastigheden
8/10
Bestil bekvemmelighed
8.6/10
Eftersalg
7/10

820 Anmeldelser

craig stewart

5/10

Delivery taking too long (2 weeks)

Forbedring eller tip

if an item is out of stock, inform the customer. dont wait for them to ask where the order is!

Fru. Tine Kornum

9/10

Hurtig levering, langsom når returnering

Tina Kjølner Hansen

10/10

God kundeoplevelse, og skoen lever op til min forventning

Rikke Madsen

9/10

Nemt at handle, hurtig levering

Styrker

Lav pris

Anne - Marie Søgaard

1/10

Har endnu ikke modtaget det bestilte 😕 så derfor lige nu denne vurdering

Svar 21RUN:

Dear Anne-Marie,
Our sincere apologies that the shipment took longer than planned. We have seen that there has been a delay with DHL, so that you have received the shipment a few days later. We... Dear Anne-Marie,
Our sincere apologies that the shipment took longer than planned. We have seen that there has been a delay with DHL, so that you have received the shipment a few days later. We hope that you are otherwise satisfied with your order.
Kind regards,
Team 21RUN

Hr. Peter Klarlund

3/10

Det halter med leveringen af bestilte varer 😥

Forbedring eller tip

Skriv på hjemmesiden, at levering tager x antal dage/uger så man er forberedt, eller skift til anden måde at levere varen på.
Efter pengene er hævet, kommer der flere mail om, at varen er på... Skriv på hjemmesiden, at levering tager x antal dage/uger så man er forberedt, eller skift til anden måde at levere varen på.
Efter pengene er hævet, kommer der flere mail om, at varen er på vej - det virker ikke særligt professionelt 😥

Svar 21RUN:

Our sincere apologies that the shipment took longer than planned. We have seen that there has been a delay with DHL, so that you have received the shipment a few days later. We hope that you are... Our sincere apologies that the shipment took longer than planned. We have seen that there has been a delay with DHL, so that you have received the shipment a few days later. We hope that you are otherwise satisfied with your order.
Kind regards,
Team 21RUN

sisse Dall

1/10

Har ikke modtaget bestilling

Forbedring eller tip

Sørg for at kunderne få varer indenfor en overskuelig tidsramme - også selvom det er jeres pakkepmdeler som har lavet en fejl.

Svar 21RUN:

Dear Sisse,
thank you very much for your feedback. I have seen that your shipment has been in transit for a long time. That shipment was eventually delivered to a parcle shop but never picked... Dear Sisse,
thank you very much for your feedback. I have seen that your shipment has been in transit for a long time. That shipment was eventually delivered to a parcle shop but never picked up. We have instructed DHL to collect that shipment and return it to us. We apologize for the inconvenience.
Kind regards,
Team 21RUN

Alejandro Daniel Babore

1/10

Virkeligt dårligt! Pakken skulle i følge jer hjemmeside være hos mig i onsdags. Jeg venter stadig på pakken.

Svar 21RUN:

Dear Alejandro,
Our sincere apologies that the shipment was delivered with some delay. I hope you are happy with your new running shoes. I wish you many happy kilometers with your... Dear Alejandro,
Our sincere apologies that the shipment was delivered with some delay. I hope you are happy with your new running shoes. I wish you many happy kilometers with your shoes.
Kind regards,
Team 21RUN

Marie Gylling

1/10

Elending returneringspolitik

Forbedring eller tip

Jeg købte et par meget lækre sko, som desværre var for små. Det var nemt at returnere. MEN herefter fik jeg en mail om at jeg havde en kreditnota. Jeg skulle logge ind for at se den, men jeg havde... Jeg købte et par meget lækre sko, som desværre var for små. Det var nemt at returnere. MEN herefter fik jeg en mail om at jeg havde en kreditnota. Jeg skulle logge ind for at se den, men jeg havde ikke oprettet en konto, så jeg kunne ikke logge ind.
Herefter ringede jeg til det danske servicekundenummer som blev besvaret på engelsk og herefter på hollandsk og hvor jeg ikke kunne komme videre.
Jeg håber at få mine penge retur.
Det er dumt at gøre det så besværligt. Jeg handler ikke her igen..

Svar 21RUN:

Dear Marie,
We are a Dutch company and we have several webshops. In addition to Dutch, we also speak English and German. It is always possible to send an email in your own language. We can... Dear Marie,
We are a Dutch company and we have several webshops. In addition to Dutch, we also speak English and German. It is always possible to send an email in your own language. We can translate that mail and answer you in English, which you can also run through the google translator. We have refunded the purchase price minus return costs on the same payment method.
Kind regards,
Team 21RUN

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