Anmeldelser

21RUN
8.1 / 10
820 bedømmelser
Skriv en anmeldelse

86% af kunderne anbefaler denne virksomhed.

Kundeservice
7.8/10
Oplysninger på hjemmesiden
8.4/10
Leveringshastigheden
8/10
Bestil bekvemmelighed
8.6/10
Eftersalg
7/10

820 Anmeldelser

Ciaran Kelly

1/10

I had a really bad experience, say the pack and send the same day if you place before 17.00 Order was first released day after and 7 days later i have not recieved my package. Had to chase DHL and... I had a really bad experience, say the pack and send the same day if you place before 17.00 Order was first released day after and 7 days later i have not recieved my package. Had to chase DHL and customer service over 2 days. customer service is not very effective: Telling they will come back in 3 working days. Thats 10 days and still no sign of package or refund ! Not good

Forbedring eller tip

Get your shipping and customer service team sharper - if you want more permanent returning customers

Svar 21RUN:

Dear Ciaran,
We handed over your order to DHL on June 1. That shipment is on its way, but it isn't being delivered for no apparent reason. After you contacted customer service, we immediately... Dear Ciaran,
We handed over your order to DHL on June 1. That shipment is on its way, but it isn't being delivered for no apparent reason. After you contacted customer service, we immediately started an investigation at DHL. It takes a minimum of 3 working days before we can expect a response from DHL. We cannot speed up this process. We will keep you informed. Our apologies for the delay.
Kind regards,
Customer service 21RUN

Søren Storgaard

3/10

Går for lang tid med at få leveret varen

Svar 21RUN:

Dear, Thank you for your review. Unfortunately, we see that there has been a small delay during delivery. That is of course super annoying. Fortunately, we see that your order has been delivered to... Dear, Thank you for your review. Unfortunately, we see that there has been a small delay during delivery. That is of course super annoying. Fortunately, we see that your order has been delivered to the service point this morning. We apologize for the delay and hope you have a pleasant experience with your order.

Jakobina Johannesen

10/10

Super god

Styrker

God

Forbedring eller tip

Alting super

Lars Hjorth Praestegaard

9/10

Problemfri bestilling og hurtig levering :=)

Hr. Per Bilici Sørensen

5/10

Stadig ikke modtaget og dårlig sporing med Bring

Styrker

Bredde

Forbedring eller tip

Brug en anden end Bring. Jeg kan følge pakken til 5. april, hvor den når til Bring. Derefter er der ikke sket mere😢

Jakob Nørgaard

1/10

Har ikke modtaget mine varer

Styrker

ingen

Forbedring eller tip

sørg for at kunden modtager varerne eller bliver informeret om forsinkelse

Svar 21RUN:

Dear Jakob,
We handed over your order to DHL on time. I have seen that shipment has been lying around for a long time and was sent to you with a delay. The reason is not known to us, but we... Dear Jakob,
We handed over your order to DHL on time. I have seen that shipment has been lying around for a long time and was sent to you with a delay. The reason is not known to us, but we understand that this is an annoying situation. Our apologies for the delay.
Kind regards,
Customer service 21RUN

Lisbeth Preil

1/10

Har efter 12 dage ikke modtaget min pakke

Styrker

Ser dem ikke

Forbedring eller tip

Ikke min opgave

Svar 21RUN:

Dear Lisbeth.
We apologize that the delivery took so long. We have seen that there has been a delay at DHL. We understand that it is annoying if your order takes so long to arrive. I hope you... Dear Lisbeth.
We apologize that the delivery took so long. We have seen that there has been a delay at DHL. We understand that it is annoying if your order takes so long to arrive. I hope you are satisfied with your order.
Kind regards,
Customer service 21RUN

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