The shoes didn’t fit and I wanted to send them back. I found this process very difficult. The website didn’t work when i wanted to download the return form and the automated phone system wasn’t in English. I think there should be a return form with the item with a pre paid postage stamp inside for the return.
I haven’t returned them yet as I have to pay postage. Will you not pay this for me.
Strengths
Good products on website easy to order
Improvements or tips
Returns policy isn’t good
Reply 21RUN:
Dear James,
Thank you for your feedback.
At this point we don't offer free returns yet, which is explained on our website: https://running.shop/returning-your-order At this page, you an also download the return form which you should send along with the returned items.
Because you indicate that you were unable to download this form, we will send the PDF document to you by e-mail.
In case of any further questions, don't hesitate to reply to the e-mail we will send you in a few moments.
Best regards,
Running.shop