I’m still awaiting a reply to my complaint!
Reply 21RUN:
Dear Marie,
Thank you for your feedback.
On the 1st of June, you've sent us an e-mail with the complaint and on the 3rd of June we replied to this e-mail. On the 5th of June a reminder was sent to you by e-mail, but we never received a reply so unfortunately we were never able to help solve the issue.
In case there is anything else we can do for you after all, please don't hesitate to contact us at our new e-mail address info@21run.com - to the attention of Brigitte.
Best regards,
21RUN (formerly Running.shop)