Really awful
Improvements or tips
they need to highlight that returns are at the customers expense!
Reply 21RUN:
Dear Shanela,
Thank you for your feedback and suggestion for improvement.
We actually mention this already on our website, even before you place an order: https://21run.com/uk/returning-your-order but we'll look into a way to communicate this more clearly so our customers will not be surprised afterwards when they find out.
Best regards,
21RUN
Brigitte Willems