Charles was very professional to work with while I was searching for my fireback. I was surprised at how quickly he was to respond to my e-mails questions. Once I made my decision the ordering and delivery process was a breeze. I had questions on how to install the fireback as a backsplash and he was helpful in every way.
Strengths
Customer service is excellant, and he has a very large inventory to choose from. Searcing for the right size and age was simple using his website.
Improvements or suggestions
No improvements needed.