The disappointment I think was entirely my fault, not the company's: I ordered in haste, and though I suspect the details did include details of size, I didn't register them. As a result, the tongs I ordered weren't really what I wanted, which were tongs large enough to use for a real fire. They are however every bit as attractive as they looked when ordering, and have been appreciated as decorative tongs.
Improvements or suggestions
Perhaps cater to the stupid like me a little better by making clearer what use tongs are suitable for (decoration/coal fire/log fire/whatever). But really, I shouldn't be so stupid!