I feel let down and that the company misrepresents itself as being UK based, when it is in fact not.
Strengths
The website implies that the company is based in the UK which in fact it is not. Ordinarily I am sure this is not a problem until there is a blockade in Calais and the delivery is delayed by around 2 weeks, which is in fact after the event that you needed the booklets for. I think that you should make it VERY clear that you are not based in the UK so customers can make an informed choice to use your services or not.