Overall we remain very satisfied with the service provided by Copyshop UK. Suggest use of the word (despatched" instead of "delivered" and improved packaging.
Strengths
E-mail used the word "delivered) - I suggest that you change this to say "despatched"; calendars were received on 7th December as opposed to "4th".
Packaging could be improved; the 27 A3 calendar order made for a quite heavy parcel and a corner was damaged resulting in two calendars arriving with spiral slightly damaged.
Improvements or suggestions
Not appropriate on this occasion as your services were used last year and a follow-up e-mail was received in good time.