Reviews

9 / 10
333 reviews
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94% of the customers recommend this company.

Delivery speed
10/10
Ease of ordering
6/10
Information on the website
6/10
Order status updates
10/10
Response time
10/10
Customer-friendly
8/10
After sales
2/10

Unsatisfied & disappointed & out of pocket

2/10

Ordering was a bit of a faff, but was dealt with efficiently. Orders arrived when expected but all four of my orders were misprinted. It appears due to how the file was created that it caused some printing issues, no one from the company proof checked my order to ensure it was printed correctly and no one contacted me before hand to let me know that they were having problems with recreating the file in print form. Which they could have done either via email or via the phone number they had and if they had done that a whole lot of wasted ink and paper could have been prevented.

Fortunately they agreed to reprint the pages that were misprinted, again delivery was prompt but again some pages of one of my files was again misprinted, (now considering their previous mistake, you would have thought common sense would have prevailed and they would have proof read the printed results, but no!) this time they choose to leave me with an incomplete order and to add insult to injury offered to reduce the cost of printing that file to half price. Since I was not able to resell my printed material and also had to refund customers who had pre-ordered the material. I was very much left out of pocket and yet they still expected me to pay for the incomplete order, which I had to bin.

So although my experience started positively, it ended badly and so I won't be using your services again, nor would I recommend you to anyone else.

Strengths

Speedy delivery,
prompt replies to queries,
decent prices.

Improvements or suggestions

• Would be sensible to proof read orders before sending them out.
• Or at the very least before proceeding with an order, double check any troubling aspects of an order with the client via the contact details given when the order is made.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

printing documents online


Score on Copyshop.co.uk: 1/5
Would you recommend this company? No
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