Ok not good.
Ordered on the 13th - online dashboard showed delivery for the 15th. As of today, 21st, I still haven't received the order and I'm not sure when I will.
13th August Order placed
15th (am) - not heard anything so sent an email- no response
15th (pm) Sent another email - no response
17th Called and spoke to Rene who assured me the order would be despatched by Friday
17th Received reply to the email I sent on the 15th from Rene - Plan to ship on the 17th but Monday 20th at the latest
20th pm Didn't receive a tracking email - Sent an email to Rene
21st Not heard anything - sent another email
(The online dashboard which shows my order progress hasn't hasn't been updated - order still shows delivery on the 15th)
Strengths
product range and pricing. Rene appears to be overloaded
Improvements or suggestions
Improve the customer journey
1) The dashboard needs updating to show the true order status
2) Quicker response to emails
3) More proactive communication if order slips
In the event you found Copyshop UK with the help of Google, what search key words did you use?
print a4 landscape