Reviews

8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8/10
Ease of ordering
10/10
Information on the website
10/10
Order status updates
5/10
Response time
9/10
Customer-friendly
7/10
After sales
10/10

Eija Lukkari

8/10

Ordering was easy. I created an account, where all my contact details were filled in. But I didn't get notification of arrival of my order, either by phone, message nor e-mail. Luckily I got tracking code where I could see (DHL) that the ordered product had reached my home town. By using the tracking code in the application of post office, I could see where it was. There was notification that "receivers' phone number is wrong" (there was no phone number at all) and that "e-mail has been sent" (but no e-mail at all! I checked the spam box as well). Luckily I got the info anyhow and could get my order, few days late.

Strengths

Fast delivery.

Improvements or suggestions

Customers info, also tel.number and e-mail, clearly stated in the parcel to ensure the right botifications of arrival of the parcel!


Score on Hollandbikeshop.com: 4/5
Would you recommend this company? Yes
Bicycle rack Hapro Atlas for one bike