Fake company scam - watchout
Reply Luxeist:
Dear Alaa,
We are sorry to hear that you feel this way.
According to the GLS tracking your parcel has already arrived at your adres, we have also contacted GLS on your behalf to find out where your order might be.
But as stated in our email conversation, this takes time.
Also as stated in our email conversation, if your parcel is not found within 3 days. We would send you a new one for good measure.
As you can see we did everything to assist you, we regret you still feel this way after we tried to help you several times.
Please contact us again if your need any more information or help.