We have met at SCL friendly and knowledgeable people that have helped us to make our travelling dreams come true. We have discovered that shipping a car or anything valuable is quite different from taking a ferry or a plane ticket. Intercontinental sea shipping is a whole worldin itself, and we simply couldn't have done it without SCL help and support. We are globally very happy with their services, but the most important point, even beyond their highly reliable professionality, is that all its agents and personnel remained at all times friendly and accesible, giving us the opportunity to keep pace with the intricacies of a procedure that was new for us. For all this, thanks a lot all of you for your help and solutions. We strongly recommend SCL also --last but not least-- for its competitive prices. :-) :-) Tomás and Beatriz
Strengths
Friendlyness, professionality, help, support and the strong feeling of being in good hands --that is with people who cares.
Improvements or suggestions
Perhaps making sure that valuables (car in our case) are protected against eventual scratches or dentings.
It shouldn't be too complicated; its just a matter of internally tracking anywrongdoer and make it clear that this doesn't belong to good practices. It's obviously the responsibility of the shipping Company, but a concerned agent can do a lot to improve things in this area. This will contribute to make ro-ro even more competitive versus containers. Apart from big car companies, I am persuaded that there's quite a relevant potential for a groving interest with ro-ro among private people.