We had a quite good experience with a committed, responsive and serviceable team.
Strengths
Responsiveness, dedication, and a good knowledge of lodging options on the field.
Improvements or suggestions
Focusing on 4x4 cars fitted with a snorkel would be much welcome. This equipment should be a total must.
Better advice on the driving conditions in some areas that could be tricky, like the Khwai river area. Maybe suggesting customers to try and find other people to drive through those areas with in order to make sure they're not getting stuck anywhere alone, which could quite easily happen in the Khwai river area.
We'd suggest also to complement the provided equipment with a kindle filled with content explaining the specifics - and notably the geological ones of Namibia, but also maybe historical, social and political - of the areas to be driven through.