The service provided by Slefdrive 4x4 (specifically, Hans) could not have been better. He was patient with our many questions, quick at solving the multiple issues that arose from airlines changing our flights, listened to our requests, and delivered the experience we were looking for; drives away from the crowds, tons of sites to immerse ourselves in the majestic nature of Namibia and Botswana, and peace of mind that we had backup when the unavoidable challenges of traveling during Covid. Hans's experience and knowledge of both countries were instrumental in creating a perfect route for our month-long self-drive in Namibia and Botswana.
Strengths
-Clarity of information (prices, what was included,routes, etc)
-Super well-organized site to find info relevant to our trip/
-Delivered the kind of trip we were looking for: Hans listened to our priorities.
-Fair prices.
-Fast response time.
-Easy to get ahold of someone to help us when we encountered challenges.
Improvements or suggestions
The areas of improvement we encountered through our month-long journey don't have anything to do with Selfdrive 4x4 as a company but with the reality of traveling during Covid. A couple of the B&B's could have been a bit cleaner and offer better food, but we understand that the travel industry is struggling and it might be hard for some to keep up the "lights on" when there was almost no tourist.