Intrusive reminders to leave a positive review
Strengths
If I am satisfied with a service, I like to rate it positively. The intrusive "friendly reminder" for submitting a review does the opposite for me. Sorry
Reply Innocam - Cameralicense.com:
Dear mr. Hüsgen,
First, my best wishes for 2021for you.
Secondly, I am very sorry that we made you feel dissatisfied. Here at Innocam we strive for the best user experience.
I'd like to offer you my sincere thanks for taking the time to remind us that our emails might not be appreciated by everybody. We currently send our feedback-reminder 7 days after the initial invitation.
Based on your review, we will investigate the tone-of-voice in our reminder emails.
Because our service is fully automated, and therefore 24/7, a review is one of the few ways we can communicate with our customers.
Thanks again and we hope to keep you as our customer!
Best regards,
Joep Siermann