Making a order was easy.
I have not received the articles yet. They were stopped by customs as no declaration was given and I was asked by DHL to send a copy of the order.
DHL is now requiring 77 euros for customs service. This includes VAT (34%), DHL customs fee (24%) and DHL extra fee as they are more than 2 different articles (39%). I will then have paid 95 euros for the articles and 95 euros for shipping and customs. I found DHL fee exaggerated and I did not recall to have seen visible information on the significance of ordering more than 2 articles in DHL fee.
I am sorry but I put the order to help the museum under Corona situation. I did not needed anything and found DHL fee policy quite provocative and disrespectfull. I will not repeat any order to your museum as long as these conditions remain.
Improvements or suggestions
Need to improve information regarding DHL fee when shipping outside the Netherlands.
Could revise which shipping supplier to use as the conditions given by DHL seem unreasonable.
Revise information provided to customs as package stopped lacking details.