I was very impressed with the prompt service.
Also impressed with the recorded thank you from the young Mr. van Gogh after placing my order.
Improvements or suggestions
I was deeply disappointed with 2 of the 3 products I ordered: 2 pairs of reading glasses. I bought my first Van Gogh glasses 5 years ago during a visit to the Museum in Amsterdam and LOVED them so much, I bought more 2.5 years ago. LOVED those too. This time I found (1) the shape of the glasses has changed (larger lenses), (2) the color of the yellow glasses was not the same as in the online catalog, and (3) the glasses are very tight to the point of giving me a headache when I wear them. It seems the glasses are made by a different manufacturer that is not up to the standard of the original.
I wrote to the company and received a polite apology and a nice offer for a 10% discount on future purchases. I am not going to be buying anything from there again; I'm so sad the Van Gogh reading glasses have changed.