A very bad experience. My products are waiting a lot of time in customs. DHL is telling me that you sent other things other than the two paintings. This is causing a delay on the shipping and they are charging me the time the package is staying in their facility
Improvements or suggestions
Tell me what happened with the package. What did you send?
Reply Van Gogh Museum Shop:
Dear Cristobal,
Thank you for your review.
We're sorry to hear you had a bad experience when it comes to the shipment of your order! We will look into the matter with DHL and contact you further via e-mail.
Kind regards,
Julia
Van Gogh Museum Shop