Awful experience, will never purchase from them again.
I ordered two items together but they were shipped separately which meant DHL charged me two separate $20 CAD admin fees. Not only that but Both items I purchased were submitted at significantly higher values than what I actually paid for them in CAD equivalent which cost me extra duty tax. A €25 ornament was submitted with a value of $105 CAD.
Improvements or suggestions
Don’t split shipments and don’t overvalue the items sent.
Reply Van Gogh Museum Shop:
Dear Mark,
Thank you for your review.
We are sorry to hear that you where surprised by the cost differance.
We will look into the price difference that you indicated and contact you further via email.
With kind regards,
Milan
Van Gogh Museum Shop