Not great. Delivery time advertised as 2-5 days and it took 17 (with no communication about this). Shipping stated as £0 and I was then asked to pay £60 for import duty and collection fees before the delivery could be made. I realise this is because the UK is now (sadly) no longer a member of the EU but the potential for these charges should have been made clear at the time of order. I made a complaint about these things and was told that the costs were because UK is outside of the EU and the price I paid was tax free (not at all clear when I ordered). Re the delay in delivery they just said the shippers were busy. I accept these are not the fault of the company but if there’s a huge delay to delivery time and a huge import fee to be paid there should be a warning on the website. I would not have ordered from this company had I known.
Strengths
At least responded to my complaint with an explanation but not an apology.
Improvements or suggestions
Website should make clear there will be duties to pay once the goods arrive in the uk and delays to shipping should be communicated to the customer