Reviews

21RUN
8.5 / 10
516 reviews
Write a review

86% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.2/10
Order convenience
8.8/10
After sale
7.8/10
Customer service
8.4/10

516 Reviews

Diane Sharpe

10/10

Efficient service

Catherine Shepherd

10/10

Excellent

Jack P Glennie

10/10

Excellent in all respects

Strengths

Very efficient operation

Mrs. Ruth Martin

6/10

So far so good

Strengths

Good selection of trainers to choose from

Improvements or tips

Not having to pay for returns! I didn't realise this, if I had known I wouldn't have ordered

Mr. Colin Dutton

8/10

Very positive. I'd read some negative reviews but 21Run were the only retailer stocking the product I wanted.

Strengths

Good availability of products.

Improvements or tips

Initial emails were blocked by spam filter.

SK

1/10

Really awful

Improvements or tips

they need to highlight that returns are at the customers expense!

Reply 21RUN:

Dear Shanela,
Thank you for your feedback and suggestion for improvement.
We actually mention this already on our website, even before you place an order:... Dear Shanela,
Thank you for your feedback and suggestion for improvement.
We actually mention this already on our website, even before you place an order: https://21run.com/uk/returning-your-order but we'll look into a way to communicate this more clearly so our customers will not be surprised afterwards when they find out.
Best regards,
21RUN
Brigitte Willems

Peter Ziga

9/10

Great

steven broomfield

2/10

Poor, was over charged on purchase. Then Trainers turned up with red stains. Customer services told me too busy to engage with me. I found trainers on other sites £12 to £18 cheaper. Will never... Poor, was over charged on purchase. Then Trainers turned up with red stains. Customer services told me too busy to engage with me. I found trainers on other sites £12 to £18 cheaper. Will never shop with you again - I did get £18 back in the end but I was never taken seriously, and felt they could have done more with refund. Wouldnt mind the trainers I purchased were £150 so a lot of money - but then customer services should be good no matter what price. Be interesting to see if this feedback is picked up on...

Strengths

None

Improvements or tips

Get the customer services better. To be told "we are busy" when you have been over charged is pretty poor - Ive never clicked on a price to buy then seen the amount taken was higher. Excuse used... Get the customer services better. To be told "we are busy" when you have been over charged is pretty poor - Ive never clicked on a price to buy then seen the amount taken was higher. Excuse used was was Euro conversion, but I didnt even know company was in another country as wasnt clear. I was also told to keep the communication to one channel when the only reason I contact you on Facebook was because my emails were being ignored!!

Ronald Davies

10/10

Great

Strengths

Keep up with the great service

Keith Charles Isaacs

10/10

Good no problems

Strengths

Good communication

Improvements or tips

No problems

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