Reviews

21RUN

8.5 / 10
516 reviews
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86% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.2/10
Order convenience
8.8/10
After sale
7.8/10
Customer service
8.4/10

516 Reviews

Alison J Houlton

1/10

Terrible


Nichola Morton

10/10

Excellent


Mrs. Marie Davis

3/10

I’m still awaiting a reply to my complaint!

Reply 21RUN:

Dear Marie,
Thank you for your feedback.
On the 1st of June, you've sent us an e-mail with the complaint and on the 3rd of June we replied to this e-mail. On the 5th of June a reminder was...
Dear Marie,
Thank you for your feedback.
On the 1st of June, you've sent us an e-mail with the complaint and on the 3rd of June we replied to this e-mail. On the 5th of June a reminder was sent to you by e-mail, but we never received a reply so unfortunately we were never able to help solve the issue.
In case there is anything else we can do for you after all, please don't hesitate to contact us at our new e-mail address info@21run.com - to the attention of Brigitte.
Best regards,
21RUN (formerly Running.shop)


Mrs. maxine b rich

9/10

Excellent

Strengths

Fast Delivery


Christopher Wibberley

10/10

Ordered shirt not available elsewhere, good speedy service

Strengths

Quick service, good price


Nick Cooke

9/10

Absolutely spot on service. Really swift delivery.

Strengths

I was a little nervous about ordering outside the UK, however the service was great with delivery in less than 4 days from the order being placed.

Improvements or tips

There needs to be a more prominent statement informing the customer of an additional currency exchange cost.


Alison Lyons

10/10

Easy to use, fast delivery.

Strengths

Very fast delivery

Improvements or tips

Clearer/more realistic photos of the item


Terence Damase

3/10

Running doesn't start now apparently

Improvements or tips

Tracking


J Blackwell

10/10

Smooth and speedy customer experience with good communication


Peter Bream

10/10

Easy web-site, delivered on-time