Reviews

21RUN
8.5 / 10
516 reviews
Write a review

86% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.2/10
Order convenience
8.8/10
After sale
7.8/10
Customer service
8.4/10

516 Reviews

Anonymously

9/10

Ordered shoes and there they were as expected and on time.

Anonymously

10/10

Very happy with all aspects of ordering my new running shoes. Easy to order, quick delivery, great value, website easy to use.

Anonymously

10/10

Quick, easy, hassle free!

Anonymously

10/10

Purchased a product very easily through the website. I received my purchase within a few days of ordering with email updates on the status of my order. Very happy with my purchase :)

Anonymously

10/10

No experience, first time I buy here and very satisfied

Strengths

Great price, very good speed of delivery

Improvements or tips

Somehow in my address of delivery there was no any house name, so the driver had to call me to find out the address.

Iain

4/10

Company is based in Netherlands heavy cost for postage and don't offer a return service so costs in excess of £10 to return the item with royal mail. Given they supply clothing over the internet... Company is based in Netherlands heavy cost for postage and don't offer a return service so costs in excess of £10 to return the item with royal mail. Given they supply clothing over the internet there is likely going to be plenty of returns.

Reply 21RUN:

Dear Iain,
Thank you for your feedback.
At this point we don't offer free returns yet, which is explained on our website: https://running.shop/returning-your-order We are sorry that this... Dear Iain,
Thank you for your feedback.
At this point we don't offer free returns yet, which is explained on our website: https://running.shop/returning-your-order We are sorry that this is causing you inconvenience.
Unfortunately, we cannot help you with the costs, but we will fully refund the purchase amount of items that are returned to us.
In case of any further questions, please don't hesitate to let us know - you can always send us an e-mail at info@running.shop!
Best regards,
Running.shop

Anonymously

6/10

The shoes didn’t fit and I wanted to send them back. I found this process very difficult. The website didn’t work when i wanted to download the return form and the automated phone system wasn’t in... The shoes didn’t fit and I wanted to send them back. I found this process very difficult. The website didn’t work when i wanted to download the return form and the automated phone system wasn’t in English. I think there should be a return form with the item with a pre paid postage stamp inside for the return.

I haven’t returned them yet as I have to pay postage. Will you not pay this for me.

Strengths

Good products on website easy to order

Improvements or tips

Returns policy isn’t good

Reply 21RUN:

Dear James,
Thank you for your feedback.
At this point we don't offer free returns yet, which is explained on our website: https://running.shop/returning-your-order At this page, you an... Dear James,
Thank you for your feedback.
At this point we don't offer free returns yet, which is explained on our website: https://running.shop/returning-your-order At this page, you an also download the return form which you should send along with the returned items.
Because you indicate that you were unable to download this form, we will send the PDF document to you by e-mail.
In case of any further questions, don't hesitate to reply to the e-mail we will send you in a few moments.
Best regards,
Running.shop

Paula Smith

10/10

Easy to find the running shoes I wanted.
Easy to order, they arrived on the day that they were meant too.
Well package. A very straight forward way to order my shoes. Thanks

Nicola

10/10

Fantastic service! Thank you from Nicola, London UK

Carlo Salvati Proietti

1/10

I had a really bed experience, I ordered and asked to change the order the same day. During our communications, the customer service agent did not stop the order. And three days after left your... I had a really bed experience, I ordered and asked to change the order the same day. During our communications, the customer service agent did not stop the order. And three days after left your warehouse. I am Asking now to return the item, but she said all the shipment costs will be on me.

Improvements or tips

support customer inqueries

Feedbackcompany.com uses Cookies. Please read our Cookie Policy for more information. You accept cookies by continuing or closing this message.