Reviews

21RUN

8.5 / 10
516 reviews
Write a review

86% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.2/10
Order convenience
8.8/10
After sale
7.8/10
Customer service
8.4/10

516 Reviews

Misad

10/10

Great

Strengths

Everywhere else sold out if this trainer size but they had what I needed

Improvements or tips

Dont use parcelforce as delivery method as they wont leave parcel in safe place if u not home so had to make trip to post office adding extra day to delivery


Anonymously

10/10

Excellent

Strengths

Great product, great price


Anonymously

4/10

Not very satisfied with the product

Improvements or tips

The item I received was not what I expected. Very disappointed there is no way to contact the company

Reply 21RUN:

Dear Christine,
We have received your e-mail on the 29th of August and replied the day after. We also sent a reminder on the 6th of September and we now found a different e-mail address from...
Dear Christine,
We have received your e-mail on the 29th of August and replied the day after. We also sent a reminder on the 6th of September and we now found a different e-mail address from you as well (in the feedback), so we have forwarded the mails to this new address. We do want to help you properly, but need a reply to our e-mail.
Looking forward to your e-mail!
Best regards,
Running.shop


Anonymously

6/10

My delivery has gone missing. And I am chasing up with customer services who are chasing delivery company but so far no update

Reply 21RUN:

Dear Mary,
Thanks for your feedback.
Manon is contacting GLS daily to check the status of the delivery. In case they do not solve the issue, we will happily set up a second shipment or...
Dear Mary,
Thanks for your feedback.
Manon is contacting GLS daily to check the status of the delivery. In case they do not solve the issue, we will happily set up a second shipment or issue a full refund.
In case of further questions, please be so kind to contact us again via the current mail correspondence.
Best regards,
Running.shop


Anonymously

9/10

Very smooth ordering process, such a shame the advertised free delivery to the UK wasn't a reality.

Strengths

High-quality brands, perfect presentation, excellent prices.

Improvements or tips

Don't mention 'free delivery' if it's not free (I imagine it is free within the Netherlands, but not to the UK).
Some pages when paying via Paypal were not fully translated to English.


Anonymously

6/10
(Bewerkt)

Product received not the one described. Emailed the company, awaiting reply.

Strengths

Placing an order was easy and the order was delivered promptly

Improvements or tips

Make returns free and customer contact more accessible.
The item I received was not the one advertised on the website. The company eventually resolved the issue by offering a 50% refund.


Lawrence Nicholson

1/10

A disaster , I ordered a pair of trainers for my wife costing over £100 which were supposedly delivered to our house by the courier on Friday 10th May, except that we never received them, I made a... A disaster , I ordered a pair of trainers for my wife costing over £100 which were supposedly delivered to our house by the courier on Friday 10th May, except that we never received them, I made a complaint explaining the circumstances to the courier and the company. I have received a text from Brigitte of customer services querying the matter with the courier. That was several days ago and we have heard nothing since, despite making them aware that we needed the trainers urgently.

Strengths

None !

Improvements or tips

Sort this out, QUICK please. Still haven’t received the goods !


Erik

10/10

Great


Soobee

8/10

OK

Strengths

good price

Improvements or tips

Don't say 3 days delivery and take 5!


Helen drury

6/10

Fast delivery. But not happy with comfort of trainers purchased, so asked about the Brooks 90 day refund/exchange promise and told to go to Brooks. So slightly dissapointed with after sales care.