21RUN

Strengths

Free dispatch

Improvements or tips

Offer of faster delivery if items are needed sooner. A charge for faster delivery is acceptable.

Strengths

One of the few European stores that had what I wanted in stock. (Specifically Goodr sunglasses).

Strengths

Speedy delivery
Range of products
Competitive price

Improvements or tips

none

Strengths

You do stock wide sizes but... see below

Improvements or tips

I have wide feet, so shopping for premium running shoes is a NIGHTMARE and it takes weeks! Those online stores that do stock wide models almost never have the popular 9.5,10, 10.5, 11UK sizes in... I have wide feet, so shopping for premium running shoes is a NIGHTMARE and it takes weeks! Those online stores that do stock wide models almost never have the popular 9.5,10, 10.5, 11UK sizes in stock. It's normally just 7 and 8's. Even Nike GB didn't have my size in a wide shoe! What I would like retailers to do is to keep just two premium brand wide models in stock at a reasonable discount, and always have a full range of shoe sizes available in those two models. This would make life a lot easier for people like me. Wide models might sell a bit slower than regular width shoes, but once people know that you have all sizes available you will build up a regular wide-footed customer base that will only get bigger! I would tell everybody in online running forums.

Improvements or tips

Send correct size and reply to emails

Strengths

Good service.

Improvements or tips

None

Strengths

Product availability

Improvements or tips

Conflicting information given by seller
Delivery took longer than led to believe
Payment amount greater than amount stated on the invoice
Sarcasm from customer services

Strengths

As above

Improvements or tips

Once the order was with the delivery company the information re the order delivery time ceased. Would have been great to know specifically where it was up to.