I had trouble initially paying on the web site, so I rang up and spoke to the owner, who could not have been more helpful.
I explained that the products were for a birthday present for my son...
Nothing!
I’m on the other side of the world without any knolwdge or experience of the product (or having shipped such a large object) and everything was quickly/clearly/preofessionally handle and explained.
Prompt replies
clear instructions
friendly interaction
i was very pleased with the service
I wrote the seller and told him what I was looking for ... did research and found it for me.
None, really ... the website could have a "Back to the Top" bottom at the bottom of the page so you don’t have to scroll all the way back up to look at larger firebacks ... but other than that, I’m...
we recieved extra information when requested
we did not always get a reply quicly as i think the emal addresses were not both monitored
great web site
better packing as 2 of the legs of the fire screen broke
The strength of the entire experience is primarily the quality of the product and the advice provided both on the website and by Charles himself vis-a-vis ordering and installation of the fireback....
Items clearly and accurately described. Friendly and prompt response. Prompt and satisfactory delivery.
service,quality of product,ease of use of website