Reviews

Antique-fireback.com
9.8 / 10
1075 reviews
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99% of the customers recommend this company.

1075 Reviews

Dawn Donaghy

1/10

I am not happy with the screen. It was pictured in brass and a patina finish but came in black (almost looks spray painted). When I took it out of the package, black specs chipped off everywhere... I am not happy with the screen. It was pictured in brass and a patina finish but came in black (almost looks spray painted). When I took it out of the package, black specs chipped off everywhere and the piece smelled of fumes or something. I hope it can stand up to the fire and that it does not emit this smell when heated.

Strengths

N/A

Improvements or suggestions

Finishes should be photographed as described and should be accurate with what is shipped

Reply Antique-fireback.com:

Dear Dawn,
I am sorry to hear that you don't like the screen. Yet, there must a misunderstanding as this is a fully black screen, with pictures of it in black colors only and described as... Dear Dawn,
I am sorry to hear that you don't like the screen. Yet, there must a misunderstanding as this is a fully black screen, with pictures of it in black colors only and described as black. If you don't like it, you can return it within 30 days without any reason.

Gwilhou

9/10

Très bonne impression

Licia Terziani

10/10

Ottimo servizio sotto tutti i punti di vista. Competenza, cortesia, spedizione veloce ed accurata

Henk

10/10

Top. Duidelijk, fijne webshop en geleverd zoals verwacht.

Robert Schmidt

10/10

We ordered 2 fireback from Charles. We live in the US and were thrilled with the experience. Charles was readily available both by email and phone to answer any questions. The fireback arrived... We ordered 2 fireback from Charles. We live in the US and were thrilled with the experience. Charles was readily available both by email and phone to answer any questions. The fireback arrived within 3 days and they were perfect.

Strengths

Availability to communicate, customer service.

Improvements or suggestions

You're doing well.

Thalmann Alexandre

10/10

Transaction parfaite - Envoi Rapide - Emballage très soigné - Frais d'expédition très raisonnables.

Esther Pajarès

10/10

LA COMMANDE EST PARFAITEMENT CONFORME A L'IMAGE SUR LE SITE, DE TRES BELLE FACTURE.

Terje Bodin Larsen

9/10

Ordering goods

Strengths

Its Stock

Improvements or suggestions

No comments so far

Antique male

2/10

The product looked good in the photograph, as they often do, but it was very poor quality and overpriced. I would have returned it, but what can you do when you have paid for it and the seller is in... The product looked good in the photograph, as they often do, but it was very poor quality and overpriced. I would have returned it, but what can you do when you have paid for it and the seller is in another country. I wasted GBP600.

Reply Antique-fireback.com:

Your comments on the quality of the product and information on the website aren't fair in our opinion. We have provided ample information on your screen as we had 7 large pictures of it, including... Your comments on the quality of the product and information on the website aren't fair in our opinion. We have provided ample information on your screen as we had 7 large pictures of it, including those focussing on relevant details of damages. Moreover, the Condition of the item was described as ** which already indicates it had some damages but can still be used as such. If you are unhappy with the product you are welcome to send it back --which isn't that costly for a light item to Holland-- within 30 days without any reason (in accordance with our Terms & Conditions).

Carol in Arizona

10/10

Great service. Great communication and addresses questions promptly. Super fast shipping! 2 days from Europe to Arizona. Reasonable prices.

Strengths

Great service. Great communication and addresses questions promptly. Super fast shipping! 2 days from Europe to Arizona. Reasonable prices.

Improvements or suggestions

None!

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