Reviews

Basil
9.4 / 10
57 reviews
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96% of the customers recommend this company.

57 Reviews

Catherine

10/10

A couple of weeks ago I enquired about getting the part of my bicycle bag that was broken (the hook). I received an email right away from a company representative who mentioned that the part would... A couple of weeks ago I enquired about getting the part of my bicycle bag that was broken (the hook). I received an email right away from a company representative who mentioned that the part would be mailed out to me from the Netherland to Canada. I received it 7 days later (actually I received 4 hooks) and a zero invoice! Thank you so much Basil! I am very impressed with the service you provided and your generosity.

Emanuele

10/10

Wonderful

Sjur Bjerke

10/10

Helpful and competent!

Zaid

10/10

Great

Trek Bicycles Allentown

10/10

Great!

Janine

10/10

I was sent a free replacement part

Mikel Martinez

10/10

Thanks for the info in detail.

Andrea

10/10

Reliable and effective people and products

Villaume

4/10

You agree that we continue to progress hello, I am not satisfied with your answer because it does not correspond to my problem. I am counting on you to contact the reseller because you have all the... You agree that we continue to progress hello, I am not satisfied with your answer because it does not correspond to my problem. I am counting on you to contact the reseller because you have all the information. THANKS.

Reply Basil:

Dear Villaume, I have been informed that we are in communication with you through our service department. We will send you another response from that communication. Kind regards, Team Basil, Marlies

Judith Phelan

10/10

I purchased a Basil MIK Trunk bag that had a zipper seam let go. I requested a replacement and got a brand new bag based on the warranty. Couldn’t be more pleased with the employee who helped me... I purchased a Basil MIK Trunk bag that had a zipper seam let go. I requested a replacement and got a brand new bag based on the warranty. Couldn’t be more pleased with the employee who helped me through the process and the company in general.

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