Martin
Recommendation
Danke für die kompetente Antwort LG martin
- Product of service:
- MIK
Recommendation
Danke für die kompetente Antwort LG martin
Recommendation
Prompter Service: Basil Gepäckträgertasche mit MIK-Haltesystem klappert
Recommendation
Excellent
Recommendation
Good : )
Recommendation
I bought a Basil bag and the handlebar support, and a basket that attaches to the luggage rack, for the quality of the products, and for the practicality. I contacted the company because I lost one of the four screws and washer that secures the basket to its support. The company responded to me within a few hours to let me know that they were sending me the screw and washer free of charge. I would like to thank the customer service of this company, which lives up to the quality of its products. I will remain loyal to this brand, and I have already equipped my wife's bike, which allows us to have compatible equipment on our bikes. I am very satisfied
Recommendation
It was very good. The product I have is beautiful (front rack, Basil Portland), and when one metal part bent when I had a slip on ice, the company sent me a replacement part quickly and without fuss. They were also very good to communicate with.
Recommendation
excellent
Recommendation
Good product and very good after-sales
Recommendation
A couple of weeks ago I enquired about getting the part of my bicycle bag that was broken (the hook). I received an email right away from a company representative who mentioned that the part would be mailed out to me from the Netherland to Canada. I received it 7 days later (actually I received 4 hooks) and a zero invoice! Thank you so much Basil! I am very impressed with the service you provided and your generosity.
Recommendation
Wonderful
Recommendation
Helpful and competent!
Recommendation
Great
Recommendation
Great!
Recommendation
I was sent a free replacement part
Recommendation
Thanks for the info in detail.
Basil collects company reviews at Feedback Company. The company collects reviews independently.
Basil has achieved the following results:
To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).
Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.
Recommendation
Danke für die kompetente Antwort LG martin
Recommendation
Prompter Service: Basil Gepäckträgertasche mit MIK-Haltesystem klappert
Recommendation
Excellent
Recommendation
Good : )
Recommendation
I bought a Basil bag and the handlebar support, and a basket that attaches to the luggage rack, for the quality of the products, and for the practicality. I contacted the company because I lost one of the four screws and washer that secures the basket to its support. The company responded to me within a few hours to let me know that they were sending me the screw and washer free of charge. I would like to thank the customer service of this company, which lives up to the quality of its products. I will remain loyal to this brand, and I have already equipped my wife's bike, which allows us to have compatible equipment on our bikes. I am very satisfied
Recommendation
It was very good. The product I have is beautiful (front rack, Basil Portland), and when one metal part bent when I had a slip on ice, the company sent me a replacement part quickly and without fuss. They were also very good to communicate with.
Recommendation
excellent
Recommendation
Good product and very good after-sales
Recommendation
A couple of weeks ago I enquired about getting the part of my bicycle bag that was broken (the hook). I received an email right away from a company representative who mentioned that the part would be mailed out to me from the Netherland to Canada. I received it 7 days later (actually I received 4 hooks) and a zero invoice! Thank you so much Basil! I am very impressed with the service you provided and your generosity.
Recommendation
Wonderful
Recommendation
Helpful and competent!
Recommendation
Great
Recommendation
Great!
Recommendation
I was sent a free replacement part
Recommendation
Thanks for the info in detail.
Basil collects company reviews at Feedback Company. The company collects reviews independently.
Basil has achieved the following results:
To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).
Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.