Feedback Company

Basil

9.4 /10

StarStarStarStarHalf star

65 reviewsWrite review

checkbox97% recommends Basil!

65 reviews

Martin

StarStarStarStarHalf star
9/10

Danke für die kompetente Antwort LG martin

Product of service:
MIK

Published on

Privat

StarStarStarStarStar
10/10

Prompter Service: Basil Gepäckträgertasche mit MIK-Haltesystem klappert

Product of service:
Basil Gepäckträgertasche mit MIK-Haltesystem

Published on

Clarke

StarStarStarStarStar
10/10

Excellent

Product of service:
MIK Adapter Plate

Published on

David

StarStarStarStarStar
10/10

Good : )

Product of service:
Basil Buddy

Published on

Answer Basil

David, Thank you for youre positive review! We wish you al lot of cycling joy! Kind Regards, Team Basil

Answered on

Bruno Clerc

StarStarStarStarStar
10/10

I bought a Basil bag and the handlebar support, and a basket that attaches to the luggage rack, for the quality of the products, and for the practicality. I contacted the company because I lost one of the four screws and washer that secures the basket to its support. The company responded to me within a few hours to let me know that they were sending me the screw and washer free of charge. I would like to thank the customer service of this company, which lives up to the quality of its products. I will remain loyal to this brand, and I have already equipped my wife's bike, which allows us to have compatible equipment on our bikes. I am very satisfied

Product of service:
BASIL ICON M rear basket in steel 33 liters EAN 13:8715019112553 B11255

Published on

Answer Basil

Mr. Clerc, Thank you very much for the lovely and positive review and how nice that you are satisfied. We wish you and your wife lots of cycling joy! Kind regards, Team Basil

Answered on

Igor Jurkowski

StarStarStarStarStar
10/10

It was very good. The product I have is beautiful (front rack, Basil Portland), and when one metal part bent when I had a slip on ice, the company sent me a replacement part quickly and without fuss. They were also very good to communicate with.

Product of service:
Basil Portland front rack

Published on

Answer Basil

Dear Mr. Jurkowski, Thank you very much for the lovely and positive review and how nice that you are satisfied. We wish you lots of cycling joy! Kind Regards. Team Basil

Answered on

Steve Tolan

StarStarStarStarHalf star
9/10

excellent

Product of service:
MIK 2.0 Adapter Plate

Published on

Basil

StarStarStarStarStar
10/10

Good product and very good after-sales

Product of service:
Basil 22l WSL basket (rear) for bicycle

Published on

Catherine

StarStarStarStarStar
10/10

A couple of weeks ago I enquired about getting the part of my bicycle bag that was broken (the hook). I received an email right away from a company representative who mentioned that the part would be mailed out to me from the Netherland to Canada. I received it 7 days later (actually I received 4 hooks) and a zero invoice! Thank you so much Basil! I am very impressed with the service you provided and your generosity.

Product of service:
bicycle bag

Published on

Emanuele

StarStarStarStarStar
10/10

Wonderful

Product of service:
The Portland basket

Published on

Sjur Bjerke

StarStarStarStarStar
10/10

Helpful and competent!

Product of service:
MIK adapter plate

Published on

Zaid

StarStarStarStarStar
10/10

Great

Product of service:
A bag

Published on

Trek Bicycles Allentown

StarStarStarStarStar
10/10

Great!

Product of service:
https://www.basil.com/en/miles-trunkbag-black.html

Published on

Janine

StarStarStarStarStar
10/10

I was sent a free replacement part

Product of service:
Urban Dry cycle double pannier

Published on

Mikel Martinez

StarStarStarStarStar
10/10

Thanks for the info in detail.

Product of service:
Future purchase

Published on

Reviews

Basil collects company reviews at Feedback Company. The company collects reviews independently.

Basil has achieved the following results:

  • checkAverage score: 9.4/10
  • check65 collected reviews
  • checkFirst review written on 26 January 2021

Basil

We are Basil. We love to see you enjoying your bike. That’s why we make beautiful and functional cycling accessories that will encourage you to ride your bike more often. Because cycling is good for you and helps provide your daily dose of happiness and exercise.

Contact

Basil

Ettenseweg 7A

7071 AA Ulft

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
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sadface
4
sadface
5
sadface
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neutralface
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Net Promoter Score (NPS)=% Promoters - % Detractors

65 reviews

Martin

StarStarStarStarHalf star
9/10

Danke für die kompetente Antwort LG martin

Product of service:
MIK

Published on

Privat

StarStarStarStarStar
10/10

Prompter Service: Basil Gepäckträgertasche mit MIK-Haltesystem klappert

Product of service:
Basil Gepäckträgertasche mit MIK-Haltesystem

Published on

Clarke

StarStarStarStarStar
10/10

Excellent

Product of service:
MIK Adapter Plate

Published on

David

StarStarStarStarStar
10/10

Good : )

Product of service:
Basil Buddy

Published on

Answer Basil

David, Thank you for youre positive review! We wish you al lot of cycling joy! Kind Regards, Team Basil

Answered on

Bruno Clerc

StarStarStarStarStar
10/10

I bought a Basil bag and the handlebar support, and a basket that attaches to the luggage rack, for the quality of the products, and for the practicality. I contacted the company because I lost one of the four screws and washer that secures the basket to its support. The company responded to me within a few hours to let me know that they were sending me the screw and washer free of charge. I would like to thank the customer service of this company, which lives up to the quality of its products. I will remain loyal to this brand, and I have already equipped my wife's bike, which allows us to have compatible equipment on our bikes. I am very satisfied

Product of service:
BASIL ICON M rear basket in steel 33 liters EAN 13:8715019112553 B11255

Published on

Answer Basil

Mr. Clerc, Thank you very much for the lovely and positive review and how nice that you are satisfied. We wish you and your wife lots of cycling joy! Kind regards, Team Basil

Answered on

Igor Jurkowski

StarStarStarStarStar
10/10

It was very good. The product I have is beautiful (front rack, Basil Portland), and when one metal part bent when I had a slip on ice, the company sent me a replacement part quickly and without fuss. They were also very good to communicate with.

Product of service:
Basil Portland front rack

Published on

Answer Basil

Dear Mr. Jurkowski, Thank you very much for the lovely and positive review and how nice that you are satisfied. We wish you lots of cycling joy! Kind Regards. Team Basil

Answered on

Steve Tolan

StarStarStarStarHalf star
9/10

excellent

Product of service:
MIK 2.0 Adapter Plate

Published on

Basil

StarStarStarStarStar
10/10

Good product and very good after-sales

Product of service:
Basil 22l WSL basket (rear) for bicycle

Published on

Catherine

StarStarStarStarStar
10/10

A couple of weeks ago I enquired about getting the part of my bicycle bag that was broken (the hook). I received an email right away from a company representative who mentioned that the part would be mailed out to me from the Netherland to Canada. I received it 7 days later (actually I received 4 hooks) and a zero invoice! Thank you so much Basil! I am very impressed with the service you provided and your generosity.

Product of service:
bicycle bag

Published on

Emanuele

StarStarStarStarStar
10/10

Wonderful

Product of service:
The Portland basket

Published on

Sjur Bjerke

StarStarStarStarStar
10/10

Helpful and competent!

Product of service:
MIK adapter plate

Published on

Zaid

StarStarStarStarStar
10/10

Great

Product of service:
A bag

Published on

Trek Bicycles Allentown

StarStarStarStarStar
10/10

Great!

Product of service:
https://www.basil.com/en/miles-trunkbag-black.html

Published on

Janine

StarStarStarStarStar
10/10

I was sent a free replacement part

Product of service:
Urban Dry cycle double pannier

Published on

Mikel Martinez

StarStarStarStarStar
10/10

Thanks for the info in detail.

Product of service:
Future purchase

Published on

Reviews

Basil collects company reviews at Feedback Company. The company collects reviews independently.

Basil has achieved the following results:

  • checkAverage score: 9.4/10
  • check65 collected reviews
  • checkFirst review written on 26 January 2021

Basil

We are Basil. We love to see you enjoying your bike. That’s why we make beautiful and functional cycling accessories that will encourage you to ride your bike more often. Because cycling is good for you and helps provide your daily dose of happiness and exercise.

Contact

Basil

Ettenseweg 7A

7071 AA Ulft

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation