Reviews

Basil

9.4 / 10
57 reviews
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96% of the customers recommend this company.

57 Reviews

Natalija

9/10

Fantastic! Highly Recommended!


Deborah

9/10

AMAZING!!!!


Marco Hödtke

6/10

I have never got an answer to my Request-ID:17303 after an initial confirmation that the spare part is available.

Reply Basil:

Dear Marco Hödtke, We are very sorry that you have not received a response to your service request. This request was accidentally closed before it was processed. We will send you the warranty part... Dear Marco Hödtke, We are very sorry that you have not received a response to your service request. This request was accidentally closed before it was processed. We will send you the warranty part by post as soon as possible. Kind regards, Team Basil, Marlies


Hans Meesters

8/10

Jammer dat er geen persoonlijk contact kan zijn! alleen via mail.

Reply Basil:

Beste Hans Meesters, bedankt voor uw positieve review. Er kan uiteraard ook telefonisch contact opgenomen worden met de afdeling service van Basil, maar vaak ik het handig om via de email te... Beste Hans Meesters, bedankt voor uw positieve review. Er kan uiteraard ook telefonisch contact opgenomen worden met de afdeling service van Basil, maar vaak ik het handig om via de email te communiceren zodat er ook bijlages zoals foto's of handleidingen meegestuurd kunnen worden. Vriendelijke groeten, Team Basil, Marlies


Edwin

7/10
(Bewerkt)

Bad service at the start, slow response, but solved for now at full satisfaction.

Reply Basil:

Dear Edwin, thanks for your feedback, nice to hear you are satisfied with the solution offered.
Basil Team,


N.a

10/10

Very good service!


Serge

8/10

Good service quick response


Nora/Propel Electric Bikes

10/10

So friendly and helpful.


None

10/10

Great fantastic


N Humphries

10/10

Had an issue with some parts sorted no problem, & posted to me all round first class service.