Very pleasant experience with Customer Service Support, because all my questions were answered seriously with concerns to small details. Suggestions were helpful and professional. In the age of cold...Very pleasant experience with Customer Service Support, because all my questions were answered seriously with concerns to small details. Suggestions were helpful and professional. In the age of cold computerized inhumane cyber like relationships, direct personal humane touch is necessary to communicate effectively. Congratulations.
Neil Humphries
10/10
Very helpful
jouneau
9/10
Rapide et professionnel
Harry Schubert
10/10
Best service. Our complaint was processed very quickly and the item was replaced.
Adrian Ortiz- Pastor of First Baptist Church Martinez
10/10
Quality product from a quality company!!! I love my bicycle saddle bags, they were exactly what I needed. I broke the clasp by slamming it in the door of my truck and they even sent me a new one...Quality product from a quality company!!! I love my bicycle saddle bags, they were exactly what I needed. I broke the clasp by slamming it in the door of my truck and they even sent me a new one free of charge. I highly recommend choosing Basil for any of your adventuring needs!!!
Joe
10/10
Had a wonderful experience with Natasja a customer service agent who engaged from my request through their website to see if a mounting bracket was available as I could not find it offered anywhere....Had a wonderful experience with Natasja a customer service agent who engaged from my request through their website to see if a mounting bracket was available as I could not find it offered anywhere. This part was broken by our child overburdening the basket (admittedly) rendering it useless. After a few back and forths and a picture she found the part in stock and mailed it to me ‘gratis’. Great experience and nice to see a company still values its customers after the sale.
Richard Stoodley
10/10
Awesome company, fantastic experience dealing with them!
Jack Appleton
10/10
Amazing, great communication and support.
Mike
10/10
Great service
Martin Maloney
9/10
This company have been excellent to deal with.Quick to reply and extremely helpful with supplying the spare part to a product which I like and use everyday
