A minor piece broke and I wondered whether they had a spare part. I received a response within a day and they will ship me a new piece. The bag that I bought has been and will be a very useful...A minor piece broke and I wondered whether they had a spare part. I received a response within a day and they will ship me a new piece. The bag that I bought has been and will be a very useful companion.
Basil
10/10
I've searched for a long time and tried everything before I found the BEST, the IDEAL luggage carrier bag. I have it now - THE BASIL: sleek and beautifully streamlined, easy and quick to put on and...I've searched for a long time and tried everything before I found the BEST, the IDEAL luggage carrier bag. I have it now - THE BASIL: sleek and beautifully streamlined, easy and quick to put on and take off, not too big, but, thanks to the side pockets, suddenly big when needed ...
Carmo da Rosa, Amsterdam
Michael
9/10
Continually has the best customer service of any company I have dealt with.
Eleonora
10/10
Bought a bag, a few years later a hook broke and I asked for a replacement, very easy and friendly customer service!
Inge
10/10
Snelle en zeer attente reactie op mijn vraag
Clarissa Dams
10/10
Brilliant service .. replaced my clips and restored my faith in this amazing company and their bike bags
