Reviews

Copyshop.co.uk
9 / 10
333 reviews
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94% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9/10
Customer-friendly
9/10
After sales
8.6/10

333 Reviews

RON

8/10

FINE

Improvements or suggestions

CHECK DETAILS PRIOR TO PRINTING

Anonymously

10/10

Have been using Copyshop for several years now for all our printing, with overall really positive experience.

Strengths

Good range of printing offers available, high quality and reliable service, excellent price.

I really like that I can conveniently place an order via the website and that the payment... Good range of printing offers available, high quality and reliable service, excellent price.

I really like that I can conveniently place an order via the website and that the payment process is convenient.

Really love the ring binders!

Improvements or suggestions

Add more details about paper type - environmentally friendly printing is important to us, but there's little information about the paper types in this respect, and no longer an option to choose... Add more details about paper type - environmentally friendly printing is important to us, but there's little information about the paper types in this respect, and no longer an option to choose recycled paper apart from for the cover?

It'd be really helpful to enter both a shipping and billing address when placing an order. The only way to do this currently is when I'm logged in, but I often then get an error message.

Another little thing that would help is to confirm the delivery address and delivery date in the confirmation email or the into-production email, so that I can double-check that the order will arrive at the requested date and address.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

copy shop UK

Dominic Lowden

10/10

All good

Strengths

Easy to use and order on the web site

Anonymously

4/10

This was my first attempt of using Copyshop. Unfortunately, it wasn't very good and I had to cancel two orders. Some of this was my fault as it wasn't clear exactly what I was ordering, and... This was my first attempt of using Copyshop. Unfortunately, it wasn't very good and I had to cancel two orders. Some of this was my fault as it wasn't clear exactly what I was ordering, and secondly, it is the way you present the layout ie. 2 front sheets and 10 sheets even though the document was 12 pages and I asked for back to back too. It would be good if you had a visual image of what the final document would look like. In the end I had to cancel both runs.

Strengths

Your response team were very good in coming back to me and I was able to cancel the orders when it was clear I was not going to get what I wanted.

Improvements or suggestions

Visibility of the final product to ensure you are ordering what you want - I wanted between 60 to 100 brochure style printing so an option to see the final layout would have ensured the order.... Visibility of the final product to ensure you are ordering what you want - I wanted between 60 to 100 brochure style printing so an option to see the final layout would have ensured the order. Also, if you can see from the order your customer is a first time user, having a chat line may have helped me navigate around better.

Kat

3/10

I have ordered wire-o booklets 3 time’s from copysbop. The second time there was a problem with the printing so I was offered a 10% discount with the next print. Having just received the third... I have ordered wire-o booklets 3 time’s from copysbop. The second time there was a problem with the printing so I was offered a 10% discount with the next print. Having just received the third order there is once again a problem with the order. The front cover is paper rather than card, there are no plastic pockets as specified in previous orders and there are ink smudges. All of this has been communicated to the company but I haven’t had any response.
Having today received an email offering everyone a 35% discount I’m not feeling a valued customer at all. It’s a shame as I was so hopeful after my first order which was handled so well.

Strengths

When a quick turn around is requested it has mostly been accommodated.

Improvements or suggestions

Better communication. Get orders correct.

Anonymously

10/10

Ordered a small run of 10 hardback books. Pleasantly surprised at the price. Communication was good throughout, from placing the order right up to receiving the shipment. The books were in perfect... Ordered a small run of 10 hardback books. Pleasantly surprised at the price. Communication was good throughout, from placing the order right up to receiving the shipment. The books were in perfect condition and exactly how I wanted them. Could not recommend more highly.

Strengths

Easy to use ordering and uploading system, a free form text box to make sure your instructions are interpreted correctly, and most of all the finished product is high quality and priced well!

Improvements or suggestions

I honestly don't know. Everything they offered, they did perfectly. A cool feature in the website might be a "live preview" window where it shows you what your files look like on certain papers etc,... I honestly don't know. Everything they offered, they did perfectly. A cool feature in the website might be a "live preview" window where it shows you what your files look like on certain papers etc, but how viable that is I don't know, and it certainly isn't necessary.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

I used "hardback book binding " and copyshop UK were either the first or second sponsored result.

Peter Cottrell

5/10

Not so good as previous dealings. Somehow or other, I accidentally ordered a black-and-white copy instead of colour. I certainly didn't opt for this, so it must somehow have defaulted to monochrome.... Not so good as previous dealings. Somehow or other, I accidentally ordered a black-and-white copy instead of colour. I certainly didn't opt for this, so it must somehow have defaulted to monochrome. This hadn't happened before.

Strengths

Speed and quality

Improvements or suggestions

By making it more obvious exactly what has been (possibly accidentally) ordered

Robert Blackett

10/10

A really excellent experience

Strengths

Perfect printing service. High quality. Easy to use order system. Good responsive communication. All staff very helpful. Quick to reply. Rene Is a good person, very helpful.
Product arrived... Perfect printing service. High quality. Easy to use order system. Good responsive communication. All staff very helpful. Quick to reply. Rene Is a good person, very helpful.
Product arrived well packaged and quick delivery.
100% for everything, thank you!

Improvements or suggestions

Keep doing what you’re doing.

Mary Gamblin

10/10

I was very impressed and would not hesitate to recommend it

Strengths

The final product impressed by its quality. Access to information was easy with quick replies by phone - no tedious waiting - or prompt replies by email. Ease of converting from Word to a pdf and... The final product impressed by its quality. Access to information was easy with quick replies by phone - no tedious waiting - or prompt replies by email. Ease of converting from Word to a pdf and from then on to astonishingly quick delivery

Improvements or suggestions

For a novice author, I did not notice info on your website about getting the title on the spine so Vol 1 has a blank spine. After speaking to copyshop, I was able to get a title on the spine of... For a novice author, I did not notice info on your website about getting the title on the spine so Vol 1 has a blank spine. After speaking to copyshop, I was able to get a title on the spine of Vol. 2

Also, with hindsight, I should have ordered a single hard copy first - much easier to proofread. Both volumes have my errors.
Perhaps you could recommend this more forcibly??

In the event you found Copyshop UK with the help of Google, what search key words did you use?

Can't remember but self-printing or self-publishing

Anonymously

9/10

Great

Strengths

Very easy to order online and quick delivery

Improvements or suggestions

Please provide the mouse-over information on the website in English as well. Please provide a means for specifying the order of documents when printing multiple documents as this can reduce the time... Please provide the mouse-over information on the website in English as well. Please provide a means for specifying the order of documents when printing multiple documents as this can reduce the time spent sorting through when it arrives. Perhaps there can also be the option to have coloured separator sheets between documents.

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