Reviews

9 / 10
333 reviews
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94% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9/10
Customer-friendly
9/10
After sales
8.6/10

333 Reviews

Stevie Downes

10/10

I had chosen an A4 portrait hardback. The website was very clear on what I would receive and the costing. The process is also very clear on the website. I needed to contact the company about the... I had chosen an A4 portrait hardback. The website was very clear on what I would receive and the costing. The process is also very clear on the website. I needed to contact the company about the layout especially its print-readiness. This was all very straightforward. Referring to the process, I was confused by steps 5 and 6. I received an invoice before delivery which I presumed needed to be paid before delivery. This seemed to make sense rather than the website's version which was that I receive the goods, then I pay. I appreciate, never having dealt with you before and therefore not knowing what quality to expect, that I should see what I am paying for first, but it could leave the company having to chase payments!

Strengths

1. The costing is available immediately on the website. I didn't have to provide an email and wait for my costing to be sent to be along with opening myself up to lots of junk e-mails.
2. The...
1. The costing is available immediately on the website. I didn't have to provide an email and wait for my costing to be sent to be along with opening myself up to lots of junk e-mails.
2. The names of contacts are given on the website for those in the company should clients need to ring (and I know I had to to provide clarity to my order)
3. From order, contact, processing and delivery, I had little need to have further contact. It really was all 'automatic'. Despite all the processing and machinery, this all took place in the background; all I saw was the end result - my order.
4. speed and cost are impressive
5. contact with the company was relaxed. When I rang, I didn't get a sense of panic and hassle with employees worked to within 27 hours a day! (maybe you are, but it didn't show)

Improvements or suggestions

For the cost and speed, I don't know whether you could improve. However if you want to hear it, I could suggest telling the client how their photographs might slightly distort in the printing or how... For the cost and speed, I don't know whether you could improve. However if you want to hear it, I could suggest telling the client how their photographs might slightly distort in the printing or how some of the poorer quality prints may not appear well on the page i.e their blurring may take away from the impact of the photograph. Perhaps this requires two different order levels - standard order and professional order and cost them accordingly?
On the delivery I had three different delivery addresses. On the two in mainland GB, DPD gave me a hourly slot delivery time, but in Northern Ireland there was no such slot, so I had to wait in for the day when the delivery was due. (fortunately it arrived mid morning). However all the parcels arrived on the days in which they said they would.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

Searched for . Yours was at the bottom of the page, but I prefer taking quotes and I won't waste time with companies that want my e-mail address first before they give me a... Searched for . Yours was at the bottom of the page, but I prefer taking quotes and I won't waste time with companies that want my e-mail address first before they give me a quote.

(After sales rating: I didn't use this but the page would not transition to 'step 2' until I completed it)


Programme Producer

10/10

Excellent service.

Strengths

The website is clear. Good communication and quick delivery. Standard of printing high


Gavin Smith

10/10

Prompt delivery, good product.

Strengths

Options for binding/printing.


Anonymously

10/10

Wonderful service, will defiantly use again

Strengths

Fast delivery and amazing quality of printing

Improvements or suggestions

Send printed papers in bigger box

In the event you found Copyshop UK with the help of Google, what search key words did you use?

More advertisment


Anonymously

8/10

Overall very good.

Strengths

Good personal service right from our initial phone call.
Excellent service once a problem was identified.

Improvements or suggestions

Technical explanation of what was wrong could have been a bit more detailed

In the event you found Copyshop UK with the help of Google, what search key words did you use?

Colour Copying


Connor Dupre

8/10

Over all, a very positive experience. Very pleased with the quality of book.

Strengths

Speed, low cost & quality

Improvements or suggestions

There could be more information about specific options - e.g. what certain technical terms are - paper types, duplex, etc - as a casual printer I had to look all these terms up

In the event you found Copyshop UK with the help of Google, what search key words did you use?

Book printing


Anonymously

10/10

Totally satisfactory

Strengths

The recipients of my book are impressed with the printing quality.
Your delivery company were good at keeping me informed of the actual time of delivery.

Improvements or suggestions

It would be useful to include in your FAQs the procedure for ordering an identical reprint. I sent you the covers and spine as separate files, which presumably you had to combine; if a reprint can... It would be useful to include in your FAQs the procedure for ordering an identical reprint. I sent you the covers and spine as separate files, which presumably you had to combine; if a reprint can be ordered by quoting the previous job number, this would save you having to combine the files again and perhaps you might offer a small saving for this.


Luke Doyle

10/10

Absolutely excellent! Answered my questions very quickly, provided a fantastic service, very fast turnaround and high quality printing. Couldn't be happier!

Strengths

Customer service was outstanding. Printing quality was great. Great value for money too!

In the event you found Copyshop UK with the help of Google, what search key words did you use?

uk print on demand


Anonymously

10/10

Great!

Strengths

Good prices, quick delivery, excellent quality


Anonymously

8/10

Increased discount for scout group.

First order came through incorrectly due to file opening differently on their version of word to mine. Company were understanding and offered to...
Increased discount for scout group.

First order came through incorrectly due to file opening differently on their version of word to mine. Company were understanding and offered to print again with a discount.

Strengths

Willing to offer higher discount for scout group

Improvements or suggestions

preview option to see how files appear for printing

In the event you found Copyshop UK with the help of Google, what search key words did you use?

loose leaf printing