Reviews

Copyshop.co.uk
9 / 10
333 reviews
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94% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9/10
Customer-friendly
9/10
After sales
8.6/10

333 Reviews

Anonymously

1/10

Ok not good.
Ordered on the 13th - online dashboard showed delivery for the 15th. As of today, 21st, I still haven't received the order and I'm not sure when I will.

13th August... Ok not good.
Ordered on the 13th - online dashboard showed delivery for the 15th. As of today, 21st, I still haven't received the order and I'm not sure when I will.

13th August Order placed
15th (am) - not heard anything so sent an email- no response
15th (pm) Sent another email - no response
17th Called and spoke to Rene who assured me the order would be despatched by Friday
17th Received reply to the email I sent on the 15th from Rene - Plan to ship on the 17th but Monday 20th at the latest
20th pm Didn't receive a tracking email - Sent an email to Rene
21st Not heard anything - sent another email

(The online dashboard which shows my order progress hasn't hasn't been updated - order still shows delivery on the 15th)

Strengths

product range and pricing. Rene appears to be overloaded

Improvements or suggestions

Improve the customer journey
1) The dashboard needs updating to show the true order status
2) Quicker response to emails
3) More proactive communication if order slips

In the event you found Copyshop UK with the help of Google, what search key words did you use?

print a4 landscape

Jomain

7/10

No difficulties Good informations

Strengths

Timeliness

Improvements or suggestions

french translation

In the event you found Copyshop UK with the help of Google, what search key words did you use?

Print

Anonymously

7/10

Online oder of documents

Strengths

Good communications
Timely service

Improvements or suggestions

Offer choice of paper -it was poor quality

In the event you found Copyshop UK with the help of Google, what search key words did you use?

online print shop

Roger Goodman

10/10

Excellent customer service by René, very helpful with non-standard format and artwork that needed tweaking.

Strengths

Attention to detail, René's input before, during and after job.

Improvements or suggestions

My only quibble would be with the packaging. The internal boxes split in transit, but that may have been the carrier and may also have been that the non-standard sized books couldn't understandably... My only quibble would be with the packaging. The internal boxes split in transit, but that may have been the carrier and may also have been that the non-standard sized books couldn't understandably have a non-standard sized box.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

It took me a while to find you because I suppose there are a large number of printers - or print farmers - offering almost identical sites to attract customers. I wonder if the word 'copy' suggests... It took me a while to find you because I suppose there are a large number of printers - or print farmers - offering almost identical sites to attract customers. I wonder if the word 'copy' suggests photocopying rather than printing? I ended up looking for printers in areas that I visit. When I tried Worcestershire, you appeared high on the list.

Anonymously

10/10

Fantastic experience. Rene is always extremely helpful!

Strengths

Very quick turnaround and a good price and product.

Improvements or suggestions

Sometimes the delivery tracking information is not given with the invoice.

In the event you found Copyshop UK with the help of Google, what search key words did you use?

N/A

Anonymously

9/10

Excellent product produced quckly

Strengths

Quick turn around, Value for money

Improvements or suggestions

The new website seems fine, however I would not have had the 35% Spring discount had I used the new website.

Anonymously

9/10

This was the first time I had used his company. I asked them to print a large booklet.

Strengths

The choice of finishes, ease and speed of ordering.

Improvements or suggestions

The website needs improvement. It turned Dutch halfway through the ordering process!

In the event you found Copyshop UK with the help of Google, what search key words did you use?

The Facebook page could be updated more often. We would be happy to share or like it, especially if there was a chance of a discount for doing so.

Terence Fearn

9/10

First time I ever used an on-line printing service. Rene was always available to answer queries and help me. The key question, is whether or not I'd use them again? Well, the book they printed was... First time I ever used an on-line printing service. Rene was always available to answer queries and help me. The key question, is whether or not I'd use them again? Well, the book they printed was perfect, the colour reproduction excellent, the delivery very slightly delayed, but the price was very competitive, and the communications good. So yes, I'll be back. Thanks for a good job!

Strengths

You can talk to a human being who knows what he's talking about. I always prefer the organ grinder to the monkey.
On the technical side, the actual reproduction from my files was first -rate.... You can talk to a human being who knows what he's talking about. I always prefer the organ grinder to the monkey.
On the technical side, the actual reproduction from my files was first -rate. I also liked that the company invoiced me only when I took delivery and was satisfied with the results. That's confidence in their workmanship!

Improvements or suggestions

The job did leave the shop a day late. I understand commercial priorities and techie problems sometimes cause delays, and I was on a short time-scale here so the delay caused some hair loss...but it... The job did leave the shop a day late. I understand commercial priorities and techie problems sometimes cause delays, and I was on a short time-scale here so the delay caused some hair loss...but it all came out right in the end, even after the carrier split the delivery up on two or three different trucks.

Anonymously

9/10

Easy to use website, smooth ordering process.

Strengths

Easy to submit the document, and selection of printing options.

BIBIANE

10/10

Perfect ! I love you all :-)

Strengths

quick, helpfull, patient, good price/quality

In the event you found Copyshop UK with the help of Google, what search key words did you use?

photocopies

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