Reviews

Hollandbikeshop.com
8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

Damian

1/10

After returning the product I did not receive a refund and no one responds to my emails

Strengths

nothing

Improvements or suggestions

no one answers emails

Mark

9/10

Good selection, good price and quick delivery.

Strengths

Detailed product descriptions

Improvements or suggestions

No idea

John Healy

4/10

I have not received my order

Strengths

Choice

Improvements or suggestions

Change delivery company associate in Italy

JAROSLAV PRAX

10/10

A1

Strengths

rychlost dodání

Improvements or suggestions

NIC

Mauro Ribeiro

10/10

Ontime, precise and clear delivery.

Strengths

Very well-designed website with excellent filters to select the products that I wanted.

Improvements or suggestions

None at the moment

Marek

10/10

Everything went smoothly

Strengths

availability of spares

Improvements or suggestions

more flexible delivery options

Peter woods

10/10

Quick and efficient

Strengths

Quick and easy, very helpful agent

Improvements or suggestions

None. Delivery to Austria took several days

John Edge

8/10

Good

Strengths

Great selection

Improvements or suggestions

Website can be inconsistent depending on how you start working with it. Sometimes you get excellent product selection pages (so select for appropriate attributes like size, NBR of teeth, colour etc)... Website can be inconsistent depending on how you start working with it. Sometimes you get excellent product selection pages (so select for appropriate attributes like size, NBR of teeth, colour etc) while at other times you are faced with an unfilterable list of 100+ items.

Different issue: allow collection of orders from HBS premises in Wateringen. It used to be possible.

Eija Lukkari

8/10

Ordering was easy. I created an account, where all my contact details were filled in. But I didn't get notification of arrival of my order, either by phone, message nor e-mail. Luckily I got... Ordering was easy. I created an account, where all my contact details were filled in. But I didn't get notification of arrival of my order, either by phone, message nor e-mail. Luckily I got tracking code where I could see (DHL) that the ordered product had reached my home town. By using the tracking code in the application of post office, I could see where it was. There was notification that "receivers' phone number is wrong" (there was no phone number at all) and that "e-mail has been sent" (but no e-mail at all! I checked the spam box as well). Luckily I got the info anyhow and could get my order, few days late.

Strengths

Fast delivery.

Improvements or suggestions

Customers info, also tel.number and e-mail, clearly stated in the parcel to ensure the right botifications of arrival of the parcel!

Björn Johansson

10/10

Fast and correct!

Strengths

Have everything in stock

Improvements or suggestions

Not neded

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