Reviews

8.3 / 10
237 reviews
Write a review

86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

Nicholas

10/10

Positive!

Strengths

Quick and easy to order, exceptional updates and delivery of goods

Improvements or suggestions

At this stage, very happy


Henk

1/10

Slechte klantenservice, geen normale reactie op vraag

Strengths

You are able to e-mail the support of holland bike shop

Improvements or suggestions

Help your customer buy items in your webshop


Anonymously

7/10

Ordered a long way before I needed the products and ended having to chase the delivery.
Someone placed the wrong address and delivery company had the package there waiting for me to get in...
Ordered a long way before I needed the products and ended having to chase the delivery.
Someone placed the wrong address and delivery company had the package there waiting for me to get in touch with them to arrange delivery. No idea why my details have not been passed correctly and my contact number also didn't reach DHL.

Improvements or suggestions

Communication with delivery company.


Anonymously

10/10

+


Boris

2/10

I payed for roof box Thule Pacific 780 that was offered on their site together with shipping costs for Croatia.
It is advetised that they will ship within 1-2 business days and that I'll be...
I payed for roof box Thule Pacific 780 that was offered on their site together with shipping costs for Croatia.
It is advetised that they will ship within 1-2 business days and that I'll be informed and get tracking number.
After 4 days without any info, contacted and got explanation how farmers strike made colaps arround Hague and as soon as they ship item I'll be notifyed.
After 2 day the canceled my order with explanation how my item is quote: "too big to be shipped"!?!?
They didn't make PayPal refund so I opened case to protect myself and was waiting for refund. No any kind of response for another 2 days.
Than send email with question about refund and got answer that because of PayPal dispute they will not make refund until theif decision!?!? because in that case I wil get money from them and PayPal?!?! not knowing that PayPal disputes are automatically closed after refund.
They are either complitely ingorant or scammers!
Whatever it is avoid this online shop!


Anonymously

1/10

Horrible customer service, delivery to a wrong address.

Strengths

No strenghts


Anonymously

9/10

The pricing was competitive and delivery without any issues. Also, glad to see now excessive packaging, so less waste! The only downside was that I didn't get the tracking number for my order,... The pricing was competitive and delivery without any issues. Also, glad to see now excessive packaging, so less waste! The only downside was that I didn't get the tracking number for my order, although the confirmation e-mail stated I would get one.

Strengths

Great range of products available, and pricing is good compared to other companies offering similar items. Also, great description of items.

Improvements or suggestions

Would be great to get tracking number when order has been dispatched.


Ronel

10/10

Good internet shop easy to communicate for missing parts. Recommendable shop.

Strengths

They send right away the missing order or lift behind in there shop. Thanks

Improvements or suggestions

Keep it up specially customer service..


RidePaul22

9/10

Hollandbikeshop has a good range of products and delivers in a timely manner.

Strengths

Good range of products, speedy delivery and the site works in English and Dutch


Anonymously

10/10

I am familiar with the purchased product: Crankbrothers’ egg beater pedals. It was easy to order it from Holland Bike shop, who ensured a quick delivery.

Strengths

Local company (Netherlands, Zuid-Holland). Quality products, good selection.

Improvements or suggestions

Sharp prices. Happy customer otherwise.