Reviews

8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

Anonymously

9/10

Globally good

Improvements or suggestions

Small/not few pictures of the products.
Why do I have to quote after sales if I never has to contact the after sales team?


John Brandauer

1/10

Order acknowledge was quick. Then came the email "Due to a stocking error, we are unable to deliver product 1 x 555971 Miche Altur Wheelset 28" Clincher SH/CA 11S Aluminum - Black. Delivery time... Order acknowledge was quick. Then came the email "Due to a stocking error, we are unable to deliver product 1 x 555971 Miche Altur Wheelset 28" Clincher SH/CA 11S Aluminum - Black. Delivery time for this product is currently unknown. We apologize for this inconvenience.

Please let us know whether you'd like:
- to select a similar product on our website, so that we can send you your complete order, including the replacement item
- to have your order placed on hold until this product is back in stock
- to cancel your entire order and, if this order has been paid for in advance, receive a refund."

Requested a refund, sent multiple emails NO RESPONSE, NO REFUND!

Strengths

Left balk, intentionally.

Improvements or suggestions

Best for everyone, would be for them to go out of business


Anonymously

10/10

Great

Strengths

Simple to place order. High quality product


Anonymously

6/10

There was no answer to my emails of questions, so I had to take a chance. The purchase was efficient and I was lucky, the product was suitable.

Strengths

Fairly easy to order, efficient confirmation and delivery.

Improvements or suggestions

An email address is given for questions, but these are ignored.


Anonymously

10/10

Very good

Strengths

Good selection of bike baskets that I was buying


Anonymously

9/10

Ordered online and items were delivered within two days as promised

Strengths

Did as they said


Anonymously

10/10

Purchased a bike bag


Anonymously

10/10

I asked about a Dutch bike part I needed and got a response very quickly. After providing some details, the correct part was identified and I ordered it online. It arrived in UK in less than a week!... I asked about a Dutch bike part I needed and got a response very quickly. After providing some details, the correct part was identified and I ordered it online. It arrived in UK in less than a week! And had parcel tracking as well in case.

What a pleasure to do business with them.


Kevin fLETCHER

10/10

Have dealt with before and will do again,although i am in England the items always arrive promptly and in good condition

Strengths

range of product and speed of delivery

Improvements or suggestions

none


Matt

1/10

Unacceptable. I contacted them after faulty item received. No answer, no customer support offered. They left me with faulty item and no resolution.

Strengths

Very quick delivery.

Improvements or suggestions

No cuatomer support. They are not reacting after I contacted them with the problem.