Reviews

8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

Anonymously

9/10

Fast delivery of a good quality product


Anita

10/10

Very pleased with the product. Delivery was great and easy to track.


James Whitworth

10/10

I have experienced nothing first class service from Hollandbikeshop.com whenever I have used them.

Strengths

They have a good range of cycling stuff, good brands, and the service is second to none. This is internet shopping as it should be!

Improvements or suggestions

Can't think of anything that might be an improvement - it is excellent as it stands.


GH

10/10

Excellent! Very quick shipping and delivery and great value too.

Strengths

Simple and quick to order

Improvements or suggestions

None


Anonymously

10/10

Very positive

Strengths

Very easy ordering process and item arrived quickly

Improvements or suggestions

no suggestions


Matas

3/10

It has been dissapointment with my last purchase. The bike arrived with missing parts/ faulty order. I have got no updates regarding the issue and solution ever since I first contacted customer... It has been dissapointment with my last purchase. The bike arrived with missing parts/ faulty order. I have got no updates regarding the issue and solution ever since I first contacted customer service, it's been 9 days. It's not looking promising.

Strengths

Good choice of items on the website.

Improvements or suggestions

Aftersale and account service. I am still waiting for solution with faulty item delivered. No contact since first email response stating that they will get to me ASAP. It's been 9 days after that... Aftersale and account service. I am still waiting for solution with faulty item delivered. No contact since first email response stating that they will get to me ASAP. It's been 9 days after that email, no updates yet.
No option with order information after order has been placed, no updates regarding delivery progress.
I started to doubt that I am going to use hollandbike shop ever more...


Anonymously

10/10

Good.

Strengths

I got the product I wanted HSX125, because you said that HSX140 was a replacement for it. Nobody else was saying this. Great information!
Also when I tried a UK company for HSX140, it was more...
I got the product I wanted HSX125, because you said that HSX140 was a replacement for it. Nobody else was saying this. Great information!
Also when I tried a UK company for HSX140, it was more than twice your price! So - thanks again.

Improvements or suggestions

The price you quoted in GBP was less than the price I eventually paid, after it was converted to EUR and then I had paid the Paypal fee. Maybe you should have a warning to this effect for non-EUR... The price you quoted in GBP was less than the price I eventually paid, after it was converted to EUR and then I had paid the Paypal fee. Maybe you should have a warning to this effect for non-EUR customers.
Also, when I had paid I was given a page of (double) Dutch, including a sentence beginning "U kunt". Fortunately, I understand a bit of Dutch and just find it funny. Other English speakers might take offence! Maybe this page on your website could be in the same language as the previous pages.


Anonymously

8/10

Een retour gezonden (ontbonden) aankoop werd vlot en correct afgehandeld, dit laat bij mij een positieve indruk van het bedrijf achter, daarom een goede beoordeling van de after sales.

Strengths

Vlotte levering,
Retour ook snel en correct afgehandeld.

Improvements or suggestions

Ik heb op dit moment geen verbetersuggesties.


Sergio

10/10

Great


Anonymously

10/10

-

Strengths

-

Improvements or suggestions

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