Hollandbikeshop.com

After sales: 7.8/10
Customer-friendly: 8/10
Delivery speed: 8.2/10

228 reviews

Sort

Hollandbikeshop.com

1/10

Avoid this shop

Strengths
Nothing: Improvements or suggestions
Terrible customer service – Avoid this shop! I purchased a Burley Encore X cover from HollandBikeShop, and it turned out to be defective within the warranty period. The manufacturer confirmed that it was a warranty issue and that I was entitled to a replacement. However, HollandBikeShop refused to send me the new cover unless I sent the defective one first—even though I use it daily and cannot be without it. Instead of finding a fair solution, they hung up on me mid-call and ignored my messages. I had to escalate the issue to the distributor and even consider filing a complaint with Dutch consumer authorities. This is by far the worst customer service experience I have ever had. They do not respect their customers or their legal rights. If you expect decent service and a trustworthy company, avoid HollandBikeShop.com at all costs.: Product of service:
Cover burley encore x

Evgenii

9/10

Good price, fast delivery, well packaged

Product of service:
Gazelle pedals

Carlos Abellanosa

8/10

Good catalog, good shopping experience, good prices; but somewhat busy answering emails.

Strengths
Website shopping process: Improvements or suggestions
I wrote 2 times by email to ask for help about tires. Still waiting... so finally I shopped that article in another store.: Product of service:
Several

Julie Eaglen

10/10

First time user - extremely impressed by the company's website store content and online ordering. Impressive quality product, too :) Just what I was looking for, seemingly unavailable elsewhere.

Improvements or suggestions
Ask PostNL to find a different delivery partner in Spain.: Strengths
Very rapid despatch process. Excellent range of products, well described.: Product of service:
Basil bicycle basket

Benny

10/10

Good

Product of service:
Charger

Knut

10/10

Good

Improvements or suggestions
More bikes!: Strengths
It's about bikes!: Product of service:
Lube and spare parts

Gareth Evans.

10/10

Easy ordering, fast service, just perfect!!

Improvements or suggestions
Perfect as it is.: Strengths
Competent & professional.: Product of service:
42mm Headset wrench

Katri Rinta-Jaskari

6/10

Clear websites, where everything relevant about the products is explained and the pictures are good. I received a tracking code after ordering, but when I tried it a week after ordering, it didn't work at all. I tried for many days to track where my order was going, but I didn't succeed. The uncertainty bothered me, but luckily the order arrived. I was just wondering why it only became an email notification, and not a text message like usual.

Improvements or suggestions
Better communication about the stages of order transportation. I didn't know where my order was going for a long time.: Strengths
Good and clear websites.: Product of service:
Big bike rear basket, chain oil and turquoise touch-up paint.

Personal

9/10

Nothing to report.

Improvements or suggestions
-: Strengths
-: Product of service:
-

NAX

10/10

SPAM VeryGood price. Fast delivery. Happy customer. Yahoo!

Improvements or suggestions
-: Strengths
VeryGood price. Fast delivery. Happy customer. Yahoo!: Product of service:
Evoc bag

Martin Mac Mahon

6/10

Normal bike shop supplier

Improvements or suggestions
nothing at present: Strengths
products are ok: Product of service:
Aqua2go Hose For Mobile Pressure Cleaner

Bob

10/10

Very helpful

Improvements or suggestions
No suggestion: Strengths
Helpful: Product of service:
Wheel for electric bike

Mateusz

10/10

Good shop

Strengths
Fast shipping: Improvements or suggestions
...: Product of service:
Banden

John

10/10

Good value and fast delivery

Improvements or suggestions
More competitive pricing for cassettes: Strengths
Good website: Product of service:
Chain, mudguard clips, tool

Nic Harbor

10/10

Great

Improvements or suggestions
None: Strengths
Easy to do: Product of service:
Gates carbon belt

Reviews

Hollandbikeshop.com collects company reviews at Feedback Company. The company collects reviews independently.

Hollandbikeshop.com has achieved the following results:

Average score: 8.3/10
228 collected reviews
First review written on 20 April 2016

Hollandbikeshop.com

Hollandbikeshop.com is passionate about cycling and has many years of experience in the bicycle industry. We sell just about everything to do with cycling, from children's bicycles to bicycle parts and bicycle accessories. Thanks to years of experience, we're able to offer you a product range of the highest quality and diversity for the most competitive prices. For all your bicycles, bicycle parts and bicycle accessories, you've come to the right place at Hollandbikeshop.com.

Contact

Hollandbikeshop.com

Molenweer 22

2291NR Wateringen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

After sales: 7.8/10
Customer-friendly: 8/10
Delivery speed: 8.2/10

228 reviews

Sort

Hollandbikeshop.com

1/10

Avoid this shop

Strengths
Nothing: Improvements or suggestions
Terrible customer service – Avoid this shop! I purchased a Burley Encore X cover from HollandBikeShop, and it turned out to be defective within the warranty period. The manufacturer confirmed that it was a warranty issue and that I was entitled to a replacement. However, HollandBikeShop refused to send me the new cover unless I sent the defective one first—even though I use it daily and cannot be without it. Instead of finding a fair solution, they hung up on me mid-call and ignored my messages. I had to escalate the issue to the distributor and even consider filing a complaint with Dutch consumer authorities. This is by far the worst customer service experience I have ever had. They do not respect their customers or their legal rights. If you expect decent service and a trustworthy company, avoid HollandBikeShop.com at all costs.: Product of service:
Cover burley encore x

Evgenii

9/10

Good price, fast delivery, well packaged

Product of service:
Gazelle pedals

Carlos Abellanosa

8/10

Good catalog, good shopping experience, good prices; but somewhat busy answering emails.

Strengths
Website shopping process: Improvements or suggestions
I wrote 2 times by email to ask for help about tires. Still waiting... so finally I shopped that article in another store.: Product of service:
Several

Julie Eaglen

10/10

First time user - extremely impressed by the company's website store content and online ordering. Impressive quality product, too :) Just what I was looking for, seemingly unavailable elsewhere.

Improvements or suggestions
Ask PostNL to find a different delivery partner in Spain.: Strengths
Very rapid despatch process. Excellent range of products, well described.: Product of service:
Basil bicycle basket

Benny

10/10

Good

Product of service:
Charger

Knut

10/10

Good

Improvements or suggestions
More bikes!: Strengths
It's about bikes!: Product of service:
Lube and spare parts

Gareth Evans.

10/10

Easy ordering, fast service, just perfect!!

Improvements or suggestions
Perfect as it is.: Strengths
Competent & professional.: Product of service:
42mm Headset wrench

Katri Rinta-Jaskari

6/10

Improvements or suggestions
Better communication about the stages of order transportation. I didn't know where my order was going for a long time.: Strengths
Good and clear websites.: Product of service:
Big bike rear basket, chain oil and turquoise touch-up paint.

Personal

9/10

Nothing to report.

Improvements or suggestions
-: Strengths
-: Product of service:
-

NAX

10/10

SPAM VeryGood price. Fast delivery. Happy customer. Yahoo!

Improvements or suggestions
-: Strengths
VeryGood price. Fast delivery. Happy customer. Yahoo!: Product of service:
Evoc bag

Martin Mac Mahon

6/10

Normal bike shop supplier

Improvements or suggestions
nothing at present: Strengths
products are ok: Product of service:
Aqua2go Hose For Mobile Pressure Cleaner

Bob

10/10

Very helpful

Improvements or suggestions
No suggestion: Strengths
Helpful: Product of service:
Wheel for electric bike

Mateusz

10/10

Good shop

Strengths
Fast shipping: Improvements or suggestions
...: Product of service:
Banden

John

10/10

Good value and fast delivery

Improvements or suggestions
More competitive pricing for cassettes: Strengths
Good website: Product of service:
Chain, mudguard clips, tool

Nic Harbor

10/10

Great

Improvements or suggestions
None: Strengths
Easy to do: Product of service:
Gates carbon belt

Reviews

Hollandbikeshop.com collects company reviews at Feedback Company. The company collects reviews independently.

Hollandbikeshop.com has achieved the following results:

Average score: 8.3/10
228 collected reviews
First review written on 20 April 2016

Hollandbikeshop.com

Contact

Hollandbikeshop.com

Molenweer 22

2291NR Wateringen

Reviews

Hollandbikeshop.com

Contact

Reliable and transparent

Locations

Reviews

Hollandbikeshop.com

Contact

Reliable and transparent