Reviews

Hollandbikeshop.com
8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

John Edge

8/10

Impressive range of items available.

Strengths

Range of products, customer service.

Improvements or suggestions

Website is not always easy to navigate. For instance you get to parts for Shimano Nexus hubs via two different routes.
#1 - Home->Bicycle Wheels->Hub Parts->Shimano Hub Parts
#2 - Website is not always easy to navigate. For instance you get to parts for Shimano Nexus hubs via two different routes.
#1 - Home->Bicycle Wheels->Hub Parts->Shimano Hub Parts
#2 -
Home -> Bicycle Parts -> City Bike -> Bicycle Sprockets -> Rear Sprocket -> Shimano Nexus
As it turns out #2 is a better option, as it allows you to select a product via its attributes (number of teeth, mfr, width of chain) while #1 does not.
I appreciate the effort being made to route customers to the info they need via more than one track - but this does mean that sometimes (eg when encountering the website as per #1 above) it is a suboptimal experience when trying to select products from HBS's very large range.
Not sure how you can fix - provide links on alternative tracks to the optimized sections which are best for selecting products.

d

8/10

Guys, all is good, but one of my packages has not reached me and was returned to you. Now I don't know what to do, the money (74 EUR!) is paid.

Strengths

Good

Improvements or suggestions

I don't know why the package is returned + some technical support available also on weekends

Martin

10/10

Easy communication

Strengths

Simplicity

Improvements or suggestions

None

Ville Kuohuva

1/10

Ordes has not arrived

Strengths

None

Improvements or suggestions

Close your business

Thomas

9/10

Everything super!

Strengths

fast response

Improvements or suggestions

none

Stefano Casalotti

10/10

I had a quick response to my query. They identified what I needed

Strengths

Quick response

Improvements or suggestions

no suggestions

Fábio

8/10

Very Good

Strengths

A lot of bike parta

Improvements or suggestions

More competitive prices with germany

Noel

10/10

Outstanding

Strengths

Speed

Improvements or suggestions

More information on the website, for example which bicycle a particular item is compatible with, instead of having to write an email to support and send chassis code.

Non

10/10

Had an issue and it was resolved quickly and professionally. Compliments

Strengths

Jazz did an excellent job resolving my issue.

Improvements or suggestions

n/a

Hayden Phillips

7/10

Easy purchase process

Strengths

Clear information about the product

Improvements or suggestions

Not suggestions

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