Reviews

Hollandbikeshop.com
8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

Alexander

10/10

Flawless and cheaper then bol or amazon

Strengths

Product choices

Improvements or suggestions

None

Dado

10/10

Very efficient and fast delivery company. The customer service was very kind and helpful in my requests.

Strengths

Very fast delivery.

Improvements or suggestions

A bit faster response time when things with order are not going good.

Pedro

10/10

Good, easy to order parts for my bike

Strengths

Nice selection of bicycle parts

Improvements or suggestions

no suggestion currently

Andreas

4/10

Not 100% the company's fault, but it's unacceptable to miss a package and DHL will place it 6 KM away from your apartment while having a locker point within 5 minutes of walking distance. I also had... Not 100% the company's fault, but it's unacceptable to miss a package and DHL will place it 6 KM away from your apartment while having a locker point within 5 minutes of walking distance. I also had to wait until the company received the parcel back to get a refund.

Strengths

Friendly via emails

Improvements or suggestions

Find a better solution with DHL to let the customer choose the pickup point, or DHL automatically moves the parcel to the NEAREST point of the customer's address. Yes, I tried several DHL apps and... Find a better solution with DHL to let the customer choose the pickup point, or DHL automatically moves the parcel to the NEAREST point of the customer's address. Yes, I tried several DHL apps and created accounts to no avail. The latest app also said that this app is not available in my region (?)

Anonymous

10/10

Good

Strengths

Easy to order

Improvements or suggestions

No

Lu D.

10/10

Very fast delivery.

Strengths

Multi languages website. Fast delivery.

Improvements or suggestions

All good.

CW

1/10

Asinine. They shipped me the wrong parts (2 of 3 items on the order). I notified them over and over and they did not respond for 2 weeks, then responded that they "informed me sufficiently." The hub... Asinine. They shipped me the wrong parts (2 of 3 items on the order). I notified them over and over and they did not respond for 2 weeks, then responded that they "informed me sufficiently." The hub description on their website says (still says) 135mm dropout spacing, and the hub they sent was 148mm, which will not fit the frame of my bike. Finally after 15 emails with photos and proof, they admitted they shipped the wrong parts. They said they would send the correct shifter, but they don't actually stock of the correct hub and would credit me for it. They never credited me for it, and I never got the shifter. I had actually placed a 2nd order while I was waiting for the first one, and it never even came at all. If you want to pay for products that you never get, go with Hollandbikeshop.com. Worst service I have ever seen.

Strengths

None

Improvements or suggestions

Be honest. If someone buys a product from you, send them that product. Don't take a customer's money and send them something else.

Danielle Wachte

10/10

Apprehensive at first but VERY happy

Strengths

They deliver to Australia!

Improvements or suggestions

More colour options in the Urban iki brand

Artem Pankin

7/10

Poor customer service

Strengths

quick delivery, sought-after items in stock

Improvements or suggestions

customer service, after-sales

Mark Emery

10/10

Excellent experience buying from the Holland bike shop. Order was handled quickly and smoothly and international delivery was fast.

Strengths

Fast process

Improvements or suggestions

This is how a business should run, I have no suggestions how to improve it.

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