Reviews

Hollandbikeshop.com
8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

vincent

1/10

Very poor

Strengths

big savings on customer support

Improvements or suggestions

start investing in customer support

m.paz

10/10

Super happy

Strengths

fast, reliable

Improvements or suggestions

everything according to website

Sebastian

10/10

Fast shipping, great shopping experience. Recommended!

Strengths

Price and shipping

Improvements or suggestions

None

Nobody

9/10

Fast

Strengths

Quick international delivery

Improvements or suggestions

None in particular

Jim Hagerty

10/10

I had a very positive experience with Holland Bike Shop, from the ordering of my helmet to the followup customer service to remedy an issue I had with the fit of its face shield. The added... I had a very positive experience with Holland Bike Shop, from the ordering of my helmet to the followup customer service to remedy an issue I had with the fit of its face shield. The added challenge was that I am in Canada (where this particular helmet is not available) and I had to deal with the company being in Holland, which included difficulty with time zones, shipping, etc. Once I reported my concerns, Brenda, the customer service representative I dealt with was very responsive and determined to find a solution, which eventually meant a replacement shield. I love the helmet and now have a new, well fitted face shield. I am extremely pleased with the product and especially the great service.

Strengths

Customer service

Improvements or suggestions

I can’t think of anything

Daniel

9/10

Excellent

Strengths

Easy to use website, low prices, good value for money, fast delivery

Improvements or suggestions

None

Nick Topley

10/10

Excellent service, fast, good communication

Strengths

Great service especially as I am in the UK

Improvements or suggestions

Use DHL or other courier rather than ParcelForce as their tracking is awful.

Robbert

1/10

I had bought a 3V Torpedo Shifter. It did not work well, I got a new one which broke after 4 months. I sent it back and got my money back under guarantee. But I did not get any sending costs back,... I had bought a 3V Torpedo Shifter. It did not work well, I got a new one which broke after 4 months. I sent it back and got my money back under guarantee. But I did not get any sending costs back, both not from the original order as from returning the broken Shifter.
This I do not find fair, they deliver a faulty product, I get the money back which I paid for that product. But I do not get sending costs back even while it is their fault that the product was not good.
This is not what you expect from a good Webshop company!
Therefor I do not recommend this webshop.

Strengths

They have a huge choice of bike parts on their webshop.

Improvements or suggestions

See experience.

Davies

1/10

My order still hasn’t been delivered

Strengths

Easy ordering

Improvements or suggestions

No delivery yet

Massimo Catalano

2/10

This company is to be reported to the police.

Strengths

They know how to be dishonest??

Improvements or suggestions

Close the company??????

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