Reviews

Hollandbikeshop.com
8.3 / 10
237 reviews
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86% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.6/10
Order status updates
8.2/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

237 Reviews

Robert Clayton

2/10

Non existant customer support

Strengths

None

Improvements or suggestions

Anser your emails and actually provide customer support.

Anonymously

9/10

Ordered online and items were delivered within two days as promised

Strengths

Did as they said

Leslie MacMillan

10/10

Order billed, filled, and shipped promptly and correctly. Absolutely thrilled with quality of service and amazing breadth of hard-to-find bicycle parts.
E-mail announcing completed order said... Order billed, filled, and shipped promptly and correctly. Absolutely thrilled with quality of service and amazing breadth of hard-to-find bicycle parts.
E-mail announcing completed order said a tracking code would be sent later that day. It wasn't, but an e-mail requesting it was answered promptly, on a Saturday, with an active link to the Nederlands Post tracker. By that time the shipment was already over the ocean on its way to Canada. It arrived on our doorstep less than 5 full days after we placed the order. The company performed in an exemplary manner for us and we would buy from them again if we couldn't obtain something locally.

Strengths

Huge inventory which seems mostly to be in stock, despite the world-wide shortage of bicycle parts due to Covid. Picking and packing of the order for shipment seemed to occur in just a few hours,... Huge inventory which seems mostly to be in stock, despite the world-wide shortage of bicycle parts due to Covid. Picking and packing of the order for shipment seemed to occur in just a few hours, given how quickly it got to the airport for the flight out.

Improvements or suggestions

I think they performed exceptionally well, especially considering they are a small business without the "back-office" resources of the e-commerce giants. No opportunities for improvement noted from... I think they performed exceptionally well, especially considering they are a small business without the "back-office" resources of the e-commerce giants. No opportunities for improvement noted from this experience with them. (Have had no need for "after sales" support but this website won't allow it to be left blank, so defaulting to 5 stars.)

Paul Brundrett

10/10

My order was processed and delivered very quickly.

Strengths

Quick delivery to the UK

Improvements or suggestions

Not sure

Morgan

10/10

Holland Bike Shop was great for my international order! Something strange happened with my shipment (I think due to the mail carrier) and the shop was quick to correct it and communicate with me.... Holland Bike Shop was great for my international order! Something strange happened with my shipment (I think due to the mail carrier) and the shop was quick to correct it and communicate with me. Great products and customer service!

Strengths

Post sales customer service

Improvements or suggestions

Consider a different carrier for international shipments.

Private individuals

10/10

Very satisfactory

Strengths

Comprehensive website.

Improvements or suggestions

Tracking information could be in the language for the country of destination.

neal lofthouse

9/10

Fantastic

Strengths

Easy, speed of feedback, dispatching

Improvements or suggestions

none

Vaughan

10/10

Fantastic

Strengths

Efficient, informative and great value.

Improvements or suggestions

None.

Kirsty

10/10

Great! Easy website, quick delivery and great product!

Strengths

Good product delivered quickly

Improvements or suggestions

.

Hors catagorie coaching

10/10

Excellent fast service

Strengths

Communication

Improvements or suggestions

None

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