Reviews

Wallpaperwebstore.co.uk
8.7 / 10
327 reviews
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89% of the customers recommend this company.

327 Reviews

Haughan

2/10

Fraudsters, using false advertising

Strengths

None

Improvements or suggestions

Stop falsely advertising and masquerading as a UK based website and company. Stop making misleading and fraudulent statements on your website that your prices quoted in GBP include taxes.

Liz Redfearn

2/10

Disappointing and misleading

Strengths

Items were cheaper

Improvements or suggestions

Make it clearer that it is not a UK company, depsite having a .co.uk website address and charging you in GBP and making it VERY clear that you will be charged VAT ( Taxes) for importing the items... Make it clearer that it is not a UK company, depsite having a .co.uk website address and charging you in GBP and making it VERY clear that you will be charged VAT ( Taxes) for importing the items and an additional cost for Parcel Force to handle the items for you of £12

Gaby Wesley-Smith

10/10

Fantastic! Ordered with no problems and arrived on the other side of the world in New Zealand in 9 working days. Saved 35% on retail price here (includes cost of shipping and duty). Only advice I’d... Fantastic! Ordered with no problems and arrived on the other side of the world in New Zealand in 9 working days. Saved 35% on retail price here (includes cost of shipping and duty). Only advice I’d give is to avoid domestic duty if you can. It would’ve been cheaper for us to do 2 smaller orders to avoid duty and pay for shipping twice, rather than pay duty here in NZ

Strengths

Speed and price

Improvements or suggestions

Info in international duty, even though it’s not your concern, it does impact customer satisfaction. Even just a link to an info site would be good.

Muhammad S Khan

1/10

Extremely bad experience, had to pay 45 pounds to clear shipment from customs. Website has UK domain so I expected there won’t be any customs charges. I took 2 weeks to receive the item.

Strengths

Nothing

Improvements or suggestions

Tell everyone that you ship from Europe so there will be custom charge for shipments to UK

M Patel

1/10

Not great. Ended up paying duty on my wallpaper which cost more in total then buying from my country.
No one emailed back from customer support so I had to call instead

Strengths

Jordy emailed back sufficiently when I called

Improvements or suggestions

To say duty will be added if buying from abroad. Better email support

C J Hazle

2/10

Very very poor

Strengths

Information

Improvements or suggestions

You need to respond to after sales emails from customers

Rebecca Westwood

1/10

Disgusted

Strengths

Wallpaper is lovely

Improvements or suggestions

Not charging me £100 import taxes

Anne Hibbert

10/10

Ordering and payment easy. Item arrived in good time and was in good condition.

Strengths

Ease of ordering. Good service.

Improvements or suggestions

None

Lisa

2/10

Poor

Strengths

none

Improvements or suggestions

clearer comms about customs

Lisa

1/10

Very poor. Company don't explain that orders will be delayed at UK customs with additional charges to be paid. Bad customer service.

Strengths

none

Improvements or suggestions

The website states.co.uk - but it is not a UK company. The website makes no mention that orders will be held in UK customs until further taxes are paid. So basically you are not clear how much the... The website states.co.uk - but it is not a UK company. The website makes no mention that orders will be held in UK customs until further taxes are paid. So basically you are not clear how much the wallpaper will cost you at the point of ordering. I sent an email, but it was ignored. Managed to get through to call centre. The employee made out that it was my error for not understanding worldwide tax and customs systems, and reiterated to me that we were not part of the EU!

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