Reviews

Wallpaperwebstore.co.uk
8.7 / 10
327 reviews
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89% of the customers recommend this company.

327 Reviews

Anonymously

8/10

Good

Strengths

I already knew wallpaper needed found immediately on site

Improvements or suggestions

Some confusion in paying. Amount stated in euros on PayPal Had to start again and use different payment method to pay in sterling

Maryllia

10/10

Excellent, really pleased with the service, delivery and sale!
Costumer service was great too, thank you so much!

David

10/10

Excellent,reliable service

Strengths

Good service got what asked for plus free tools

Laura Campbell

2/10

I was delighted to find that the Wallpaperwebstore stocked the wallpaper I had been searching for and also the vast range of wallpapers to chose from. However, when ordering the wallpaper there was... I was delighted to find that the Wallpaperwebstore stocked the wallpaper I had been searching for and also the vast range of wallpapers to chose from. However, when ordering the wallpaper there was no indication of delivery time and on further chasing I am no further forward on when I will receive the wallpaper. Also being informed of internal issues with suppliers after placing the order was not helpful as I would have chosen a different route.

Strengths

Great variety and ease of ordering

Improvements or suggestions

On ordering there was no indication of delivery times, and after chasing by mail it was confirmed that there was an internal issue with the supplier. This was not indicated to me straight away and... On ordering there was no indication of delivery times, and after chasing by mail it was confirmed that there was an internal issue with the supplier. This was not indicated to me straight away and only offered to me on inquiring for a delivery time (with the website offering 'fast delivery'). With ordering on 01 November 2016 and the website boasting of fast delivery, I was under the impression this would have been dispatched within at least 7 working days. Had I of been aware of internal issues with suppliers, I would have chosen to take an alternative route as this has now had major delay impacts on decorating. This has not only delayed time but has also added costs, which again, we would have avoided had we have known the delivery status.

I am also yet to hear when I will receive this delivery - 2 weeks further on from ordering. There has been no communication to detail delivery, however, payment was taken within 2 days of ordering. Overall, do not feel like a valued customer.

Amanda Turner

10/10

I was pleased with the service I received and the wallpaper. It took about a week to get it as it had been sent from Sweden but it looks great up.

Strengths

Very polite customer service team. Well packaged goods and I appreciate the free wallpapering tools.

Improvements or suggestions

I would have liked some idea of expected delivery date in advance.

PF

10/10

I had a very positive experience with Wallpaperwebstore.

Strengths

I had an issue with the exchange rate and we agreed on a new price which suited us both, rather than cancel the order. I was also able to return a roll of paper which I did not need.

Anonymously

2/10

Bad

Strengths

Products are nice

Improvements or suggestions

Mine never arrived and I had to request a refund through PayPal

Anonymously

8/10

Great experience, no problems

Strengths

Wallpaper available which was discontinued everywhere else

Improvements or suggestions

Be easier to find online!

Les

10/10

Excellent quality, great price and quick delivery

Strengths

As above

Improvements or suggestions

Very little, but I was a little confused by receiving what I thought was 2 bills, but 1 was in pounds and one was in euros. So alls well

Anonymously

10/10

Always a smooth transaction

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